Audatex Launches New iPhone App for AutoWatch - BodyShop Business

Audatex Launches New iPhone App for AutoWatch

App gives collision repair shops a new way to deliver repair status information to vehicle owners.

Audatex North America, Inc. (Audatex), a wholly owned subsidiary of Solera Holdings, Inc., a global claims solutions provider serving the automotive industry, has launched a new iPhone app for AutoWatch, its web-powered repair tracking solution. The new app follows the July introduction of an AutoWatch Android app and is available now as a free download to all AutoWatch customers via iTunes and the iPhone App Store.

AutoWatch gives collision repair facilities a way to enhance customer service and improve customer communication by allowing vehicle owners to view the progress of their repairs online. Repairers use the solution daily to upload and post digital photos and the latest vehicle repair status information to an interactive website, keeping customers up to date through completion of the job.
 
Now, repair facilities can upload this same repair status information via their iPhones – whether they’re away from the office or working on the shop floor. At the same time, vehicle owners can choose to receive AutoWatch vehicle status updates on the web, via email or text message, and can even share updates with friends via Facebook.
 
“With both Android and iPhone apps now available for AutoWatch, we’re covering every corner of the smart phone market in order to give shops all the options they need to connect more effectively with vehicle owners,” said Gordon Henderson, vice president, Collision Repair Services, Audatex North America. “Better communication not only leads to an improved claim experience, but also translates into more referral business as well as stronger DRP relationships.“
 
Hundreds of AutoWatch users are now taking advantage of the mobile apps to issue instant repair updates from their smart phones, according to Henderson.
 
“I really like the ease and convenience of the AutoWatch iPhone app,” said Greg James, manager of Rick Warner Body Shop in Salt Lake City, Utah. “Having AutoWatch in my pocket on my phone has certainly helped me keep my customers better informed of their repair status.”
 
Henderson added, “The mobile apps are taking off as AutoWatch has been proven to reduce incoming customer phone calls, compress cycle times and, ultimately, increase customer satisfaction.”


More information:

AutoWatch

Audatex 

You May Also Like

Crash Champions, NABC Donate Recycled Rides to California Mom

Crash Champions and the NABC recently donated a refurbished vehicle to a Palm Springs, Calif., mom as part of the NABC’s annual charity golf tournament.

Crash Champions announced that its collision repair team joined hands with the National Auto Body Council (NABC), the Loma Linda Children's Hospital and local non-profit organizations to pull off a celebratory vehicle giveaway on Jan. 17 to a Palm Springs, Calif., mom at the Tahquitz Creek Golf Resort as part of the NABC's annual charity golf tournament.

NABC Announces New Level One Partner

The NABC announced that the Collision Advice Legacy Group Spartan 300 has joined them as a level one partner.

SEMA Battle of the Builders TV Special Premieres Jan. 28

All-new, behind-the-scenes footage and exclusive interviews from the newest SEMA Battle of Builders competition will premiere on Jan. 28, 2023 at 9 a.m. EST on the History Channel’s Drive Block and A+E Network’s FYI.

HD Repair Forum Sets Content for 2023 Conference

The HD Repair Forum announced that it has set its educational sessions for its 2023 conference April 18-19 at the Hilton Fort Worth in Fort Worth, Texas.

Northwood Receives $100K in Scholarship Funds from CDK Global

Northwood University has received a $100,000 gift from CDK Global Inc. to fund scholarships for students enrolled in the university’s Automotive Marketing and Management Program.

Other Posts

NABC Announces Winners of Pars for Cars Golf Fundraiser

Each year, the NABC and its member partners raise funds to support hundreds of NABC Recycled Rides car presentations to those in need.

AASP-MN to Hold 21st Annual Race for Automotive Education

This event serves as the primary fundraiser for the AASP-MN Automotive Education Fund, which provides financial resources to automotive students.

Crash Champions Acquires Crocketts Premier Auto Body

Crash Champions announced it has finalized the acquisition of Crocketts Premier Auto Body in Pinole, Calif.

NABC Gifts Recycled Ride to Kansas City Mom

The NABC, along with GEICO, CARSTAR Metcalf, Meineke Car Care and Premiere Services, recently gifted a refurbished vehicle to a Kansas City mother and her special-needs child via the Recycled Rides program.