Barrett Smith, Author at BodyShop Business - Page 2 of 11
How Would You Like Your Eggs?

Just like a server at a cafe asks, “How would you like me to prepare your eggs?” insurers often place repairers in the position of asking their customers, “How would you like your vehicle repaired?”

What are Collision Repairers’ Obligations to Insurers?

Many collision repairers often believe they must comply with insurers’ demands, but when asked why they believe this, few of them can give good answers.

OEM Dealerships: Friend or Foe?

Insurers seeking out and using misinformation obtained from dealer repairers in order to deny consumers OEM-recommended repair procedures has become more commonplace.

Reader’s Choice: Why Don’t Insurers Pay the Prevailing Rate?

If in the past insurance companies would only pay the prevailing rate, then why do they not have to pay the prevailing rate now, since the prevailing rate went up?

The Great Awakening: Collision Repairers Taking a Stand

Many repairers are now taking a stand, realizing they cannot conduct business the way they used to.

Are Collision Repairers Their Own Worst Enemy?

It’s always been easy for repairers to see insurers as the bogeyman that causes all of their problems, but insurers are merely taking advantage of repairers’ lack of business knowledge and acumen.

Conducting Collision Business: It’s a New Day

The goal is not to declare war against insurers; it is to declare independence for your organization so that you’re able to provide the highest level of service to your true customers.

Need the 411: What Should Consumers Do After a Vehicle Crash?

What do you do when consumers need info after experiencing a vehicle crash?

Online Reviews: An Integral Part of Auto Body Shop Marketing

What are people saying about your shop online? Negative reviews require immediate attention and “damage control.”

Things Insurers Say That Really Tick Me Off! 

During my 38-plus year career in the collision repair industry, I’ve seen and heard a lot of things that drive me crazy.

Removing Insurers from the Collision Repair Process

Who is the customer? Is the vehicle owner’s angry uncle the customer? Is the vehicle owner the customer? The insurer? Let’s find out.

Auto Body Shops: Do You Know Your State Laws and Regulations?

It’s good business to know the state rules and regulations that govern your business — yet most body shop owners don’t.