Barrett Smith, Author at BodyShop Business - Page 3 of 11
Pricing & Inflation: Will You Be the Eagle or the Ostrich?

This is not a time to stick your head in the sand and wait until COVID and its effects are gone. That may never happen. This is the time for the brave to take flight.

Why Haven’t We Seen a Major Increase in Labor Rates Yet?

Between the nationwide tech shortage, parts shortage, the large amount of people wrecking their vehicles and inflation through the roof, why haven’t we seen a major increase in labor rates yet?

Auto Body Repair: The Cost of Doing Business

Accepting the payor’s explanation that a service you provide is “the cost of doing business” just may become the cost of you going out of business!

Insurer Negotiations: Don’t Keep Your Customers in the Dark

Consumers are all too often kept in the dark and made unaware of the ugliness of “negotiations” between repairers and insurers.

Vehicle Total Loss Settlement Practices: From Bad to Worse

One prime example of a bad situation that has gotten worse as far as containing claims costs is total loss settlement practices.

Collision Repair Expert: Brace Yourself For More Change

To succeed in this new world of mobility and smart technologies, repairers will have to adapt and change at unprecedented speed.

Electric Vehicles: On Your Mark, Get Set…

Collision repairers need to accept that the EV revolution is taking place and will continue to evolve.

Lies and Deception: Defending Your Customers

Just because an insurer states something does not mean it’s true.

The New Normal: Full Recovery or Pricing Reset?

Collision repairers will continue to see their pricing affected as the new normal takes shape – and those who don’t react and respond in a timely manner will sustain losses they may never recover from.

Pricing Review: Stop Discounting and Start Charging!

When was the last time you reviewed your pricing? With the cost of everything going up, it’s time to consider raising your rates.

Catching Up and Keeping Up with Pricing

Have your labor and material rates kept up with the consumer price index, inflation and the competitive landscape for collision repair and other similar industries?

Divide and Conquer: The Insurer’s Way

The tactic of “divide and conquer” is designed to weaken the enemy’s offense to a point where it becomes the enemy’s defense. Insurers use it against repairers all the time.