Know the Laws that Govern Your Auto Body Business
As a business owner or manager in any industry, the first thing you should be aware of are the laws that govern your company and the possible penalties for violating those laws.
How Do You Avoid Being Defrauded By Customers?
If someone comes in for an estimate and they just want to take the money and not fix any damage and the insurer puts our name along with theirs on the check, should we just sign it over to them?
Are There Laws to Prevent Insurers from Abandoning Cars at Repair Shops?
What are the laws pertaining to an insurance company leaving a car at a repair shop because they do not want to pay the bill?
When an Accurate Estimate Is Written, How Can Insurers Change It to Benefit Themselves?
When an accurate estimate is written, how can an insurance company change the times, rates, options, etc., to make it conform to their own rules?
Who Are Collision Repairers’ Fiercest Competitors?
Regardless if you’re a small mom and pop, large independent, DRP shop or MSO/consolidator, it’s a good bet that your largest and fiercest competitors are the insurance companies.
Body Shop Customers: The Importance of Getting Accurate and Complete Info
Obtaining accurate and complete information at the beginning of the relationship with your customer can be beneficial.
What are the Roles of the Collision Repairer, Insurer and Customer?
Collision repairers generally take on far too much responsibility in their customer’s repair, including negotiating the cost of repair. So let’s review the various roles and responsibilities in an insurance-related repair.
Liability Coverage: Will It Be There When You Need It?
Perhaps the best way to answer the question, “Will my liability coverage be there when I need it?” is by first asking yourself what you know about insurance companies and the various coverage options available.
Why Can’t We Get Paid Mechanical Rates for Mechanical Operations?
What can we as technicians do to get paid for mechanical operations included in body operations? We seem to be at the mercy of collision programs influenced by insurance companies.
Scanning for Proper Collision Repair Planning
Scanning is one of the hottest topics in the collision repair industry today. I believe the best way to approach this subject is not from a repairer’s perspective but a post-repair inspector’s.
Employees: Is There a ‘Staff Infection’ in Your Auto Body Shop? – Part II
A company that treats their employees more like indentured servants than valued team members will likely have a higher turnover rate, more pilfering of its employees by competitors, lower production, more comebacks and more customer complaints.
Employees: Is There a ‘Staff Infection’ in Your Auto Body Shop?
The morale in my shop is terrible. We stay busy but I see complacency, poor attitudes, no dedication and lack of loyalty or even basic desire to see the company succeed, let alone prosper. What can I do?
