Do Auto Body Shops Work for Consumers or Insurance Companies? – Part II
It’s important to understand the insurer’s limited role in the big picture of auto claims in order to fully know just who it is that collision repairers work for.
Do Auto Body Shops Work for Consumers or Insurance Companies?
Repairers often believe they’re repairing a consumer’s vehicle but being paid by the insurer. This mentality is not only wrong but can be extremely harmful – not only to the repairer, but also to the vehicle owner and the collision repair industry at-large.
Reader’s Choice: Who Should Pay for Access to OEM Repair Information?
Who should pay for OEM-pay websites for procedures on repair operations: insurance companies or shops?
Protecting Your Auto Body Shop from Liability
There are numerous things a repairer should do to protect themselves, their company and their employees … as well as their customers.
What to Do When an Insurance Company Sends the Vehicle Title Instead of Paying Your Body Shop
Insurance companies abandoning cars (and their responsibilities) has been going on ever since insurance companies were first formed. This practice is not only considered unethical, it may also violate most state laws and regulations governing insurance practices. But there is a simple and effective solution.
How Can Collision Repair Shops Keep up with Advanced Vehicle Technology?
With all the new technology coming out in vehicles, how is a repairer to keep up with all the necessary training and acquire the necessary equipment and other related expenses at the current labor rate?
What to Do When Insurance Carriers Paint You as the Bad Guy for Submitting a Supplement
If you can’t fight insurers legally, how do you combat their harmful and predatory practices?
‘You’re Not Alone’: Advice for a Struggling Auto Body Shop
By sticking to some basic business philosophies, effectively managing customers’ expectations and doing a good job, repairers today can thrive … rather than merely survive.
When in Doubt … Sub It Out!
I have a repair where the responsible insurer has refused to provide for sublet charges, saying that they aren’t responsible if we can’t perform the function. How should I respond?
Should Collision Repairers Pursue OE Certification?
We believe OEM certification will become the standard in just a few short years, and only those who are making the investment and effort today will be prepared to accept the liabilities that are now beginning to be recognized and will surely grow in the future.
Ask the Expert: Charging for Estimates
A repairer is in the business of repairing vehicles, and a proper assessment of the damages is an extremely important part of that process and should not be taken lightly.
What is the Proper Procedure for Submitting a Supplement?
When submitting a supplement to an insurance company, do we have to submit a copy of the original invoice for the parts and materials we buy from our vendors?
