How Do I Get an Insurer to Pay for Proper Repairs?
The short answer is, you can’t make the insurance company do anything! Actually, the insurance company doesn’t owe your customer a single penny! Allow me to explain as briefly as possible.
Ask the Expert: Seeking OE Repair Guidelines
When it comes to gathering the needed information for proper and thorough repairs, it’s important to know what resources are available to you to provide the best possible repair while avoiding unnecessary and avoidable liabilities.
Ask the Expert: What Are My Options When an Insurer Denies a Supplement?
After I write an estimate for a customer, how long should I wait to do a follow-up call?
What Can I Do to Get a Higher Labor Rate?
Labor rates in our area have been the same for the past five years or more, and when I asked the insurers for an increase, I was told that I couldn’t get one because I was being paid what everyone else in my area was being paid. I’m barely getting by, so what can I do?
Does a Lienholder’s Rights Take Precedent Over a Mechanic’s Lien?
Does a dealership where one of our customers bought her car have the right to repossess the car from us without paying the charges? We fixed the car and the owner spent the insurance money and defaulted on the loan.
Ask the Expert: Just Ask Me a Question
“Ask the Expert” has become a popular online feature for BodyShop Business, and now you can find it in the print magazine.
Do You Have Any Recommendations Regarding Painter Respirators?
Are there any regulations from OSHA, NIOSH, etc., regarding recommendations or best practices for respirators for painters (supplied air versus air purifiers)?
What Are My Options When an Insurer Denies a Supplement?
When a customer returned a vehicle after complaining about a noise, we contacted the insurer and got a verbal “OK” to fix. But then the insurer denied it a week later, saying that it was prior damage. What are my options now that the vehicle is gone and I cannot charge the customer?
How Long Should I Wait to Call a Customer After Writing an Estimate?
After I write an estimate for a customer, how long should I wait to do a follow-up call?
Paint and Material Allowances
What materials are included in the paint and material allowance on insurance estimates?
Body Shop Repairs: Getting Customers to Pay for Their Portion
We have two completed jobs in our shop that have been done for a month now, but the customers aren’t paying for their portions of the repairs. Can we charge late fees? What other options do we have?
Is An Insurer Not Responsible For Satisfying a Fair Claim?
I recently had an adjuster tell me they don’t pay for blend time, and when I informed him this wasn’t true, an argument ensued. Is an insurer not responsible for satisfying a fair claim? Is there any such case law to support this?