David M. Rowe, Author at BodyShop Business
10 Reasons to Live Where You Work

You’re a collision technician. In fact, you’ve probably been working as one for years. You know your craft, you have the experience and you put in your typical eight-hour days, five days a week. You’ve probably also noticed that at the end of the year, your gross and net earnings have been sliding downward. So

No Problem: This is How We Deal with Tough Adjusters in My Shop

By David M. Rowe I recently had a customer, who also happens to be a part-time employee in our service department, who was in need of a quarter window for her Ford Focus. This customer is insured with the "Good Hands People" at Allstate Insurance Company. My shop is also an Allstate PRO DRP. You’d

Use Your Clout, You Lout

“When will dealership body shops – with their captive clientele – wise up and stop making concessions to insurance companies? e.g.: Charge the same labor rate as in their mechanical shop. Their mechanical shops don’t work with junkyard or jip parts. Why agree to do anything different in the body shop?” asks P. Michael Riffert, president, Engle’s Frame and Body Service, Ephrate, Pa.