Last Page: Making a Better Decision
“It is the law of life that every gain incurs a cost – and the most efficient decision, therefore, is theoretically the one which produces the greatest margin of gain over cost.” – Theodore Sorensen
Last Page: What’s Right About Being Wrong?
“The last time you failed, did you stop trying because you failed or did you fail because you stopped trying?” – Anonymous
The Definition of Success
“Do what you can, with what you have, where you are.”
– Theodore Roosevelt
A Time for Simple: Complexities of our Lives
“It may be that the whole is simple, and that we are looking at it from the wrong point of view.” – Henri Bergson
The Courage We Need
“Give us the fortitude to endure the things which cannot be changed, and the courage to change the things which should be changed and the wisdom to know one from
another.” – Oliver J. Hart.
Learning to Grow Your Business
Finding ways of dealing with the evolutionary and revolutionary changes of this industry.
Putting the Industry to the Test
Are your technicians qualified to perform the jobs they are required to do in your shop?
The Uphill Battle
Dealing with the same issues, problems or complaints over and over again.
The Speed of Change
Plastics, metals – and even concrete – that can heal themselves.
Thanks for the Lessons: Learning to Drive
My daughter is learning to drive. I now know the true meaning of fear. Don’t get me wrong, she’s not a terrible driver. She’s just 16 and easily distracted. Something piques her interest (an extra cool car, someone she thinks she knows or a fire truck pulling up to her favorite movie theater), and our
I Wanted to Tell You Something Important, but I Forget What It Was
There will come a time in your life when you will forget things no matter how you try.
It Matters: Manners and Grammar
Honesty and integrity matter. Ethical behavior matters. Funny times, phantom invoices, buried deductibles are wrong. Doing “anything it takes” to get the business is wrong. If you want to stop reading here, it’s OK. I am the mother of two teenagers, so I’m used to being ignored. It doesn’t hurt my feelings. However, I do