Frank Hauf, Author at BodyShop Business
Old Equipment Can Cost You

My boss kept complaining about how much it cost him to pay for cut and buff, but then I realized it was me who was losing money due to his refusal to upgrade his spraybooth.

Spending Less Can Cost More

Our jobber meant well, but when he said we could save $100 per gallon on a cheaper clear, we actually ended up losing $2 per gallon.

‘Good Customers’: More Harm Than Good?

When the boss refers to someone as a good customer, it usually means doing extra work for free. So, from a commission tech standpoint, a “bad customer” is actually more profitable.