Editor’s Notes 2.0: Nice and Smooth
Driving to work this morning, it occurred to me that there are some life lessons in resurfacing roads: You have to go through hell to get to heaven.
Female Auto Body Painter Finds Success With ‘Never Quit’ Attitude
When people told Kayla Boyland she wasn’t going to make it in the collision repair industry, she put her head down and kept working, eventually being named the head painter at a five-location MSO in New York.
Editor’s Notes 2.0: Cocktail, Anyone?
It’s always interesting when I go to cocktail parties and people ask, “What do you do?” What I usually tell them is, “I write about body parts.”
Aluminum Reintroduces Auto Body Industry to Training
If we’re not used to training yet, we’ll get there. After all, you don’t know what you don’t know.
Photo Estimating in Collision Repair: Educating Customers Is Your Best Defense
By participating in insurers’ photo-based estimating programs, consumers are shortchanging themselves – and saving insurers lots of money.
Global Auto Sales Growth to Slow in 2018, Yet Remain at Record Levels
After the strong performance of 2017, 2018 is forecast to see a slowdown in global light vehicle sales growth, yet IHS Markit forecasts a positive year to come, with global light vehicle sales estimated to reach 95.9 million units.
What Collision Repairers Have Learned from 2017
Let’s hope the new year gives us a new perspective on the way we’re doing repairs.
What the Auto Body Industry Can Learn from Dominos
Repairing a vehicle takes just a little longer than making a pizza, but wouldn’t it be cool to have your own collision tracker?
Back in Time
Just the other day, a reader asked me if I remembered a certain article from several years ago and could I get her a copy. Thus was born the Time Machine, where BodyShop Business re-runs an article from its past that is just as useful today as it was years ago.
Editor’s Notes: Meet Mitch Becker
If you don’t read Mitch’s technical articles every month in BodyShop Business, you’re doing yourself a great disservice.
Editor’s Notes: OE Repair Guidelines – The Standard
The OEs engineered and built the vehicle, so they’re the experts in knowing how it should be repaired.
Editor’s Notes: Order Up!
Occasionally I rant about poor customer service I get at businesses outside of the collision industry, hoping that we can perhaps learn a lesson and apply it to our own businesses. So here I go again.
