Scott Biggs, Author at BodyShop Business
Collision Repair Standards Should be Established by Collision Repairers

Scott Biggs argues that collision repair standards based upon OEM standards should be established and overseen by collision repairers.

MARCH COVER STORY: Rally for Retail

Trying to change your posted door rate that insurers control might be as silly as wishing for wings to fly. Creating retail list prices, however, could establish a baseline for negotiation and show insurers just how much of a discount they’re getting.

COVER STORY: The New DRP

Without significant changes to current direct-repair programs, all parties involved are stuck with a system that has become a fertile garden for corruption, abuse, extortion and inefficiency.

The Consumer-Centric Solution

With DRPs losing favor and shops in desperate search for profitability, creating a consumer-focused business model may be the answer.

Suing as a Solution?

My lawyer friend told me that all parties involved in the collision repair industry are still trying to get away with all they can because there haven’t been enough lawsuits yet. I explored that theory and found he may be right.

Ditch Your One-Dimensional Ways: Diversification

Only selling collision repair service these days? Diversification is the answer
to getting your profits back and making your business worth owning.

Market Like an Insurer

Progressive’s Concierge program is the boldest action ever
taken by an insurer to mitigate the role a shop plays with the consumer. But what might the possibilities be if repairers employed some of these same strategies?

Ditch Your One-Dimensional Ways

Only selling collision repair service these days? Diversification is the answer
to getting your profits back and making your business worth owning.

Analyzing “McDonald” izing

The concepts that made McDonald’s arguably the most successful small business in the world can help propel your collision business to the next level of success.