Scott Saal, Author at BodyShop Business
Less Pay for More Work

I’ve always felt that a top collision technician has more knowledge and responsibility than any mechanic, so why do insurance companies pay dealer mechanic shops $75 and up per hour? What’s a collision technician? He’s a painter, a sculptor (body work), a welder (three different types: arc, MIG, gas), a fabricator, an upholster, an electrician,

Don’t Assume. It Really Does Make an A** Out of U

I figured Mr. and Mrs. Gray knew the check was being sent to them, not me. Now they were mad because if I wouldn’t release their car, they’d have to cancel their vacation. This was when I realized I needed to change the way I communicated with customers.