Auto Is Most Complained About Insurance in Missouri - BodyShop Business

Auto Is Most Complained About Insurance in Missouri

The Missouri Department of Insurance (DOI) says consumers have complained about auto insurance the most in 2009.

In the first nine months of 2009, the department fielded almost 4,200 formal complaints and assisted nearly 3,000 consumers in writing and another 21,000 over the telephone.

The most common reasons for complaints to the department were: denial of claims, claims delays and unsatisfactory offers. The department recorded the most complaints in the following types of insurance: auto, group health, individual health and homeowners.  

Consumers who filed complaints with the Missouri DOI received almost $10.7 million from insurance companies during the first nine months of this year. The money was returned as a result of the department’s mediation efforts on behalf of consumers who had filed complaints, the DOI said.

“We work to ensure Missourians are treated fairly by insurance companies. Our team takes each and every complaint seriously,” said John M. Huff, director of the Missouri DOI, Financial Institutions and Professional Registration. “Returning almost $11 million to policyholders is a significant demonstration of our commitment to protecting Missouri consumers.”

More information:

Missouri DOI Bars Auto Insurer from Writing New Business in State

More recent news

Missouri Department of Insurance

You May Also Like

Body Bangin’: The Employer-Student Disconnect

Micki Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on what students want from a shop employer.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on students' desire for shops to work around their school schedule and let them work part-time ... yet most shops don't offer a part-time position. If a shop does do this and is flexible with the student, once they're done with school, they typically stay with that shop and go full-time. Are shops missing an opportunity here?

Body Bangin’: Why Follow OEM Repair Procedures?

Micki Woods interviews Logan Payne of Payne & Sons Paint & Body Shop on the importance of following OEM repair procedures.

Body Bangin’: Getting Paid for Calibrations

Micki Woods interviews Andy Hipwell and James Rodis of OEM Calibration on how to get started doing ADAS calibrations.

Body Bangin’: What Are The Consolidators Up To With Laura Gay

Micki Woods interviews Laura Gay of Consolidation Coach on the current state of auto body shop consolidation.

Body Bangin’: The Magic of a Massive MSO with Patrick Crozat

Micki Woods interviews Patrick Crozat, the COO of G&C Auto Body, which is the largest privately-owned, family-owned auto body shop group.

Other Posts

Body Bangin’: Changing Your Mindset with Mike Jones

Micki Woods interviews Mike Jones of Discover Leadership Training on changing your mindset to change your life.

Body Bangin’: Rivian Collision Program and Insurance

Micki Woods interviews Frank Phillips, collision repair program manager of Rivian, on how Rivian’s collision program works.

Body Bangin’: Favorite Takeaways from the Southeast Conference

Live from the Southeast Collision Conference, Micki Woods does a post-show wrap-up on the Southeast Collision Conference with the SCC committee.

Body Bangin’: Overcoming Objections

Live from the Southeast Collision Conference, Micki Woods interviews Ron Reichen and Barry Dorn on overcoming objections, the talent shortage and the SCRS blend study.