CAPA Tour Dispels Myths About Certification Organization - BodyShop Business

CAPA Tour Dispels Myths About Certification Organization

Editor Jason Stahl and Managing Editor Hannah Schiffman toured Intertek, the Grand Rapids, Mich.-based company that conducts all of CAPA's testing, on March 25 and walked away with a better understanding of what CAPA is all about.

The CAPA sticker is just a way for insurers to legitimize aftermarket crash parts.

CAPA-certified parts are actually not tested at all. CAPA just says they are.

CAPA doesn’t actually exist.

These are just some of the things I had heard about CAPA before
visiting Intertek, the Grand Rapids, Mich.-based company that conducts
all of CAPA’s testing. And now, well, I can say all that information is

CAPA, of course, is the Certified Auto Parts Association, the
non-profit organization established in 1987 to develop and oversee a
test program to ensure the suitability and quality of automotive parts.
The event was a media tour on March 25 where managing editor Hannah
Schiffman and I witnessed firsthand the kind of tests aftermarket parts
go through to achieve (or not achieve) CAPA certification.

“Overcoming [the perception that] CAPA rubber-stamps poor quality parts
so insurers can ram them down repairers’ and consumers’ throats has
been a huge challenge,” said CAPA Executive Director Jack Gillis.

Gillis admitted that when he was first hired by CAPA, he thought he was
going to become body shops’ best friend because he was going to “clean
up parts,” but the “attacks” and “emotions” shocked him. So he decided to find the most critical collision repairers
possible, show them what CAPA was doing and ask them to suggest what
CAPA needed to change. They went to the source, Taiwan, and Gillis
found out several shocking things.

“[The manufacturers] said they couldn’t sell [the parts] fast enough,”
Gillis said. “I told them you’ll never sell these in the U.S, but they
begged to differ. So shops were saying they didn’t use [aftermarket
parts] and hated them, but we found that they were putting a lot of
them on vehicles.”

Thus, CAPA has a credibility issue with manufacturers. “If distributors
are willing to buy so-called ‘bad’ parts, why spend more money and time
to improve them?” Gillis explained.

So manufacturers have few incentives to participate in CAPA
certification. When they do participate, Gillis said, it’s because they
want to be ready in case the U.S. starts to require quality controls
and better parts through legislation or market demand.

He also found out that the manufacturers had never been told by their end customers that there were fit problems.

Gillis was also determined to even out the number of repairers and
insurers on CAPA’s Board of Directors. Initially, there had been only
one repairer, but today there are three repairers and three insurers.

One of the major issues Gillis still deals with is manufacturers and
distributors that don’t see the reason to certify parts because the
fact that many are not certified hasn’t harmed sales whatsoever. And
repairers haven’t shown that they care about installing CAPA-certified

“Some repairers tell me they install CAPA-certified parts,” Gillis
said. “They specifically request CAPA-certified parts from their
suppliers, but when the parts come in, they don’t check for the CAPA
sticker. So I guarantee you that most of those parts they’re installing
are indeed not CAPA-certified. No one is checking.”

Gillis has had representatives from the California Autobody
Association, the Society of Collision Repair Specialists and the
Automotive Service Association also tour Intertek, some of whom he says
had the attitude that CAPA was a “scam” and they were going to prove
it. But after observing the rigorous process by which parts become
CAPA-certified, he said they walked away “enlightened” and saying, “I
didn’t know this.”

CAPA By the Numbers

• Budget: $10 million

• Funding: 30% comes from insurers, 70% manufacturers

• 20% of aftermarket parts are CAPA-certified

• 41% of manufacturers don’t produce any CAPA-certified parts

A Look Back

Addressing why CAPA was created, Gillis said repairers created the
market by including non-OEM parts on their estimates when the
manufacture of those parts was booming in the 1970s and ‘80s. When
insurers found out about these parts, they realized it was a great way
to save cost. And so when insurers starting cutting in on shops’ parts
profits, that’s when Gillis said repairers started complaining about
the quality and safety of these parts.

“When you got paid $400 for a $50 [aftermarket] part, it was great,”
Gillis stated as a hypothetical example. “If the insurers had said,
‘We’ll pay $200 for the $50 part,’ no complaints would have been heard.
But instead they wanted to pay less than that.”

Due to the complaints about safety, insurers created CAPA in order to be able to distinguish between good and bad parts.

“You can’t just look at a part and know if it’s the right material and
that it’s going to perform the way it should,” Gillis said. “CAPA is a
tool to let people know what parts are quality.”

A Guided Tour

Walking around Intertek, which tests everything from toys to car parts
for a wide range of industries worldwide, we saw lots of people in lab
coats who proved to me that a chemistry degree from college actually
could lead to a career.

Hoods were being tested for primer performance, thickness, welds,
adhesives and tensile strength. OEM parts were being broken down and
analyzed, then compared to their aftermarket counterparts. Bumper
covers were sealed in a special booth for several hours to test their
performance in extreme heat and cold, from -30º C to 80º C.

In strength tests, lab technicians were measuring how much pressure
materials could handle before they failed. There was even a 100-foot
darkened tunnel used to test headlamps’ performance at different

When a non-certified aftermarket bumper reinforcement bar was tested,
it was found to have half the number of welds as its OEM equivalent and
was made from a different type of metal.

For plastics tests, technicians sought melting points, chemical
composition and impact strength. To create a standard for a bumper
absorber, vehicles were rammed into barriers at 6 mph. In a video we
saw, the OEM absorber flattened upon impact but then sprung back into
shape, while the aftermarket absorber shattered into pieces. The
manufacturer had claimed it was made from the same material as its OEM
counterpart, but the CAPA testing proved otherwise.

We also toured a garage-like facility where “pristine” cars are
rented from the public so that parts can be test-fitted on them. Marks
are made on the vehicle as testing points based on original parts, then
the aftermarket parts are installed to see if the test points line up.
For example, they can determine if a fender is sitting too high,
whether the body lines match up, etc.

Legislation Is Key

Gillis wrapped up the tour by emphasizing his belief that CAPA
protects repairers and consumers from an "OEM monopoly." Also, that
legislation is the best way to get manufacturers to comply with CAPA
standards for quality.

"If you’re still selling the product, why get certified?" Gillis
said. "That’s why I’m working toward legislation to make CAPA
certification mandatory."


More information:

CAPA Basing New Bumper Standard on OEM Performance

CAPA Says Its Tracking System Enables Part Tracing in the Event of Safety Problems



capa executive director jack gillis discusses how parts are test-fit on a display table educates visitors on capa testing procedures. intertek's andrew glasson points out an aftermarket hood being test-fit on a intertek technician measures a vehicle for data used to reverse-engineer parts. A sign that is part of a visitors' display indicating why a part did not meet the CAPA standard:

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