CARSTAR, Hertz Partner to Provide Rental Service at CARSTAR Shops - BodyShop Business

CARSTAR, Hertz Partner to Provide Rental Service at CARSTAR Shops

The Hertz Corporation and CARSTAR, largest group of branded collision repair centers in North America, are rolling out a new vehicle rental program across the CARSTAR network. The program enables Hertz to stage vehicles at CARSTAR locations and replenish the on-site inventory daily based upon each shop’s rental car requirements.

CARSTAR shops are provided with car keys, and shop employees are able to rent and return vehicles. In addition, Hertz offers options for on-site rental personnel support and full-fledged retail franchises to CARSTAR owners under qualifying circumstances.
 
CARSTAR, with more than 395 shops in North America and a customer satisfaction rating over 97 percent in the U.S., recognized that dissatisfaction with vehicle rental was responsible for one quarter of its shops’ unfavorable ratings. Concurrently, The Hertz Corporation, with more than 1,750 off airport locations, had been developing a new model of operating to improve the overall collision repair process. Together, the two entities created the Hertz/CARSTAR car rental model for its repair shops.

“Working with CARSTAR has been a rewarding experience. Both Hertz and CARSTAR have a mutual and unwavering commitment to improving consumer experiences,” said Robert Stuart, Hertz senior vice president, global sales. “Through the out-of-the-box thinking and true spirit of our partnership, we are rewriting the role of vehicle rental in the collision repair process. And, already, we are seeing an increased level in customer satisfaction.”

Ernie Laky, CARSTAR’s vice president of purchasing, added, “Our new partnership with Hertz couldn’t be going better or be more exciting for us and for our franchisees. The benefits are unarguable. Three quarters of our Hertz users improved their customer satisfaction scores in 2009 versus 2008.”


More information:

CARSTAR

You May Also Like

Body Bangin’: The Disengagement Epidemic with Kevin Wolfe

Micki Woods interviews Leaders Way Owner Kevin Wolfe on why 73% of work professionals are disengaged today and what we can do about it.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews Kevin Wolfe, owner of Leaders Way and former mechanical shop owner, on how he became the shop everyone wanted to work at. Wolfe also points out that 73% of work professionals today are disengaged — an all-time high — and discusses why that is and how we can fix that.

Body Bangin’: I Thought We Were Doing It Right with Josh Piccione

Micki Woods interviews Josh Piccione on repairing vehicles correctly — according to manufacturer guidelines.

Body Bangin’: Be a Star Not a Hamster with Robert Snook

Micki Woods interviews popular keynote speaker Robert Snook on how to differentiate and grow your business.

Body Bangin’: Know Me, Know My Car with Mike Anderson

Micki Woods interviews Mike Anderson on the importance of building an emotional connection with your customers.

Body Bangin’: Fighting for Consumer Safety with Burl Richards

Micki Woods interviews Burl Richards on his personal mission to fight for consumers’ rights and safety.

Other Posts

Body Bangin’: The Employer-Student Disconnect

Micki Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on what students want from a shop employer.

Body Bangin’: Why Follow OEM Repair Procedures?

Micki Woods interviews Logan Payne of Payne & Sons Paint & Body Shop on the importance of following OEM repair procedures.

Body Bangin’: Getting Paid for Calibrations

Micki Woods interviews Andy Hipwell and James Rodis of OEM Calibration on how to get started doing ADAS calibrations.

Body Bangin’: What Are The Consolidators Up To With Laura Gay

Micki Woods interviews Laura Gay of Consolidation Coach on the current state of auto body shop consolidation.