Can a shop be productive doing combination work? I recently took over a shop where each car is repaired, painted and detailed by the same technician, and they’re not open to change. My first question would be, “Why are you considering a change?” Are your Key Performance Indicators (KPIs) good?...
We have three vehicle damage appraisers and are thinking of switching to a commission system to pay them. Will this cause our customer service and quality to take a hit?
I work as an estimator at a large DRP shop. What classes or training can I pursue to take my career to the next level as a shop manager or director?
I'm a young woman trying to decide between the field of graphic arts or collision repair. I love cars, but I'm concerned about the lack of women and less-than-ideal environmental conditions in the auto body trade. What should I do?
Why do body shop technicians bounce around so much? How and what can you do to keep them at a shop when they're turning good hours but still want to go to another one?
I have a combo tech and two young vo-tech grads working together in my shop. What is a fair pay plan for all three?
