Young Guns
Ray and Clare Santiago are hoping to set the industry ablaze with radical new ideas and a unique business philosophy.
Collision Survival Guide
Business strategies for a slow market.
Eliminate the ‘Fear Factor’
A group of your technicians confronts you with a list of demands and threatens to leave if those demands aren’t met. But there’s no need to panic if you’re running a sound business and have a plan to introduce new employees.
Customer Care to the Max
Fred Haas Collision Center earns accolades through a customer-centered approach and continual process improvement.
A Legal Primer
Knowledge of your legal rights and your customers’ legal rights is critical to your long-term success.
A Lean Transformation
The New Year brought us another opportunity to transform an existing body shop from the traditional way to a better, process-centered way. So we ripped off the Band-Aid and got started.
Gary Collins, Collins Collision Center
Location: Philadelphia, Pa. Established: 2000 Gross Revenue: $1 million Square Footage: 15,000 No. of Employees: 11 Services: Full-service collision repair, mechanical repair and towing What’s it like being married to Joe Frazier’s daughter? The buildup to meeting him was kind of difficult, but once I met him I realized he was the sweetest guy in
It’s Now or Never: A Proposed Code of Ethics for the Collision Repair Industry
People are funny. Most of the time, if something bothers them, they just complain about it and do nothing. We all know why, too: It’s easier to whine than actually do something to address what we’re whining about. Taking action is the rougher road to choose. That’s why there are monuments built and history books
Fox Fiasco Mars Industry: Fox Collision Centers
For a little over a month now, we’ve been following the saga of Fox Collision Centers. How embarrassing! It’s like a bad train wreck that you can’t pull your eyes from. This story line gets more and more tragic with each passing day, and not in a way that makes you the least bit compassionate
No Free Groceries: Body Shops Should Operate Like Grocery Stores
If you want something, you pay for it, and if you don’t pay for it, you don’t get it.
The Green Team: Eco-Friendly Ways
These body shop owners are hoping their eco-friendly ways and streamlined operations will boost their bottom line.
Developing Tomorrow’s Staff
Putting training in body shops’ hands with an in-house training program may be the best way to develop a workforce for the future.