PPG Hosts Successful Conference for Platinum Distributors
Conference took place Feb. 20-23, 2014, in Scottsdale, Ariz., and saw a record turnout of attendees.
Don’t Ignore Your Customers
I hate being ignored. Yet it happens a lot at businesses I patronize. I walk in, and generally I’m left to look around when no one acknowledges or makes eye contact with me.
An Appointment with The Metal Surgeon
Jon Bingham, owner of The Metal Surgeon in Denver, Colo., caters to a niche market by focusing exclusively on metal fabrication and preparation.
The 10 Worst Ideas for Small Business Owners
Longtime collision industry veteran Dale Delmege lists common beliefs about running a business that he believes are flat-out wrong.
Shop Profile: American Autobody
By educating and empowering customers via radio spots and organized classes, American Autobody has carved out a niche for itself in its market as a shop to trust.
Do the Math Before Accepting the Lowest Price
What is your shop’s profit on P&M? Including your favorite PBE jobber in the calculation will ensure you have the best combination of low costs and high service.
MSO Focus: Load Leveling
Load leveling can have its pros and cons when it comes to trying to boost the efficiency of your multi-shop operation.
Family Ties
Sometimes working with your family can be a challenge, but it can also be a blessing as these collision repair clans have discovered.
Owning the Customer
“Owning” the customer is important. But who is the customer? The vehicle owner? The insurer? Both? Ah, the age-old argument…
One Step Forward, Two Steps Back
After five months of trying to implement kaizen at a high-production shop, I’m back to the beginning, fighting fires non-stop. What did I do wrong? Read and find out. Part II in a series.
What Keeps You Up At Night?
We asked several body shop owners what industry issues are keeping them from getting a good night’s rest. Their answers may (or may not) surprise you.
Slideshow: SEMA 2013
This year’s SEMA Show was arguably the most successful to date, particularly for the Collision Repair & Refinish section. Check out our recap of the hottest rides, newest technology and more from the show floor!