Are You Educating Your Customers on ADAS?
If I owned a collision repair facility and spent all that money on equipment and training, I would go out of my way to tell consumers why my shop was the best choice in the area to restore their vehicles’ safety systems to proper working order.
Auto Body Shop Owner Writes Book on Customer Service
After many years in the collision industry, Zach Dillard used his experience to write a book that any business can use to create happy customers and employees.
Things Insurers Say That Really Tick Me Off!
During my 38-plus year career in the collision repair industry, I’ve seen and heard a lot of things that drive me crazy.
Auto Body Labor Rates: We’re Beat Up and Punch Drunk
With the cost of everything having gone up, from gas to groceries to, in your business, the cost of paint and materials and tech pay, we probably all feel a little bit bruised up and punch drunk.
Active Shooter: Taking Action During the Unthinkable
You may think you’re powerless to prevent an active shooter event from happening in your business, but you can be armed with the knowledge to take quick and smart action when faced with this type of situation.
23 Mile Collision: The Young and the Restless
22-year-old Daniel Sumner has big dreams for his dad’s shop.
CARSTAR Little Elm: Family and Passion
For the Royer family, owners of CARSTAR Little Elm in Little Elm, Texas, working together is a celebration of their passion for performance and commitment to their customers.
Labor Rates: How to Get What You Need
The time for independent collision repairers to put the brakes on the bus, grab the bull by the horns and implement procedures to obtain labor and material rate increases is right now.
Expanding Your Body Shop: Planning is Key
Growth requires a lot of strategic planning, a focus on the details and an understanding of local rules and regulations.
JAR Performance Automotive: Changing Perceptions
Jeff Reitz set out to prove there is such a thing as an honest mechanic when he opened his shop.
Removing Insurers from the Collision Repair Process
Who is the customer? Is the vehicle owner’s angry uncle the customer? Is the vehicle owner the customer? The insurer? Let’s find out.
Auto Body Shop Management: Silo or Synergy?
If you had a boardroom of trusted advisors, who would have a seat at the table?
