VIDEO: OE vs. Aftermarket Parts Industry Statistics, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl discusses industry statistics from the 2017 BodyShop Business Industry Profile relating to OEM parts vs. aftermarket parts.
VIDEO: OE Parts vs. Aftermarket Parts, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl discusses a white paper written by GMB North America titled, “The High Cost of Low Quality Parts,” and how a small increase in part defect rates can lead to a big loss in profits.
VIDEO: OE Parts and Collision Avoidance Systems, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about why crashrepairinfo.com endorses the use of OEM collision parts when it comes to making sure a vehicle’s collision avoidance systems are operating properly after the repair.
VIDEO: Cashing in on Odor Removal, Presented By Star brite
In the video, BodyShop Business Editor Jason Stahl discusses how an auto body shop can add odor elimination to their list of services and cash in on the science of smell.
VIDEO: Setting a Customer’s Expectations, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about the importance of understanding a customer’s expectations when it comes to delivering their vehicle back to them in a timely manner.
VIDEO: Choosing an Auto Body Shop, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about important things to look for when selecting a collision repair facility.
VIDEO: Educating Your Customer on Their Auto Insurance Policy, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about the importance of educating your customer on their auto insurance coverage.
Crunch Time with Jason Stahl Episode 9: Conducting a Quality Control Check Before Vehicle Delivery, Presented by Nissan
This episode features BodyShop Business Editor Jason Stahl talking about the importance of conducting a quality control inspection after the repair and before delivering the vehicle back to the customer.
VIDEO: Good Telephone Techniques for Your Auto Body Shop, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about how paying extra special attention to how you greet a customer on the phone on the very first contact can set the stage for a good repair experience and a referral.
VIDEO: Focus on the Customer in Your Auto Body Shop, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about the importance of measuring CSI, emphasizing that high CSI scores happen in the mind of the customer, not on or to the vehicle.
Crunch Time with Jason Stahl Episode 8: Avoiding Collision Comebacks with a Post-Repair Scan, Presented by Nissan
In this episode, BodyShop Business Editor Jason Stahl explains what a post-repair scan is and dispels the dashlight myth, “If there is no light, it must be right.”
VIDEO: OE Parts – There is a Difference, Presented by Kia
In this video, BodyShop Business Editor Jason Stahl talks about the advantages crashrepairinfo.com lists for using OE parts, including fit, finish, design, quality, safety and structural integrity, and resale value.
