CCC Information Services Inc. and CSi Complete announced plans to integrate the CCC ONE Total Repair Platform workflow solution with CSi Complete’s customer satisfaction indexing services, providing repair facility customers with an improved process for capturing and utilizing consumer feedback for completed repairs, according to the companies. Repairers can activate the integrated solution through CCC’s partner gateway – a specifically designed connectivity tool within the CCC ONE platform.
"CSi Complete is the indexing service of choice for our mutual repair customers," said Jim Dickens, senior vice president of the Automotive Services Group at CCC Information Services Inc. "This connection allows repairers using CCC ONE and CSi Complete to integrate their customer satisfaction initiatives through a seamless workflow to deliver the best possible customer experience."
John Webb, CSi Complete president and chief operating officer, said, "The agreement gives repair facilities the ability to leverage CSi Complete’s 15-plus years of experience in providing automotive claims satisfaction indexing with the power and flexibility of the CCC ONE Total Repair Platform."
The CCC ONE Total Repair Platform combines estimating, shop management and DRP performance tools into a single, hosted desktop application, offering repair facilities a central location to manage the complete repair process.
More information:
CCC ONE Total Repair Platform
