CCC Information Services Inc. Offers Vehicle Replacement Solution Powered by Zag - BodyShop Business

CCC Information Services Inc. Offers Vehicle Replacement Solution Powered by Zag

CCC Information Services Inc. announced the availability of an auto-buying program for automotive insurance carriers using its vehicle valuation solution. Made possible through Zag, one of the nation’s largest auto-buying platforms, a carrier now has the ability to offer its customers the option of quickly and conveniently replacing a total loss vehicle.

“As carriers continually work to improve their policyholder experience, customer satisfaction increases when carriers can provide a complete portfolio of solutions that quickly and accurately resolve a claim,” said CCC Senior Vice President of Marketing and Product Management Debbie Day. “Zag gives carriers using CCC’s valuation solutions a replacement vehicle option instead of having the policyholder do the legwork.”

The auto buying program, which can be accessed online through a research-rich online portal or offline via a concierge contact center, features “member” pricing, useful research tools and a no-haggle buying experience through a nationwide network of more than 3,000 Certified Dealers. Additionally, Zag has developed a tool allowing a claims representative to refer a customer who expresses interest in using the program. With the click of a button, the claims representative can trigger automated follow-up communications to the customer. The tool also enables customer referrals to be tracked to determine the program’s impact on customer service, retention, rental days and cycle time.

Zag General Manager Stewart Easterby added: “Zag’s new Total Loss Auto Buying Program was developed to fit the unique needs of the auto insurance industry. Our new agreement with CCC promises to deliver a substantially enhanced solution for Zag. Insurance companies can now leverage their relationship with CCC to offer customers a quick and transparent purchase process at a time of need.”

More information:

CCC Information Services Inc.


You May Also Like

Body Bangin’: Why Follow OEM Repair Procedures?

Micki Woods interviews Logan Payne of Payne & Sons Paint & Body Shop on the importance of following OEM repair procedures.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews Logan Payne, manager at Payne & Sons Paint & Body Shop in Dallas, Texas, from the Texas Auto Body Trade Show on why it's important to follow OEM repair procedures. Main point no. 1? Don't let the techs write the sheet — divide up the writers' job versus the old way where the estimator handled everything from beginning to end.

Body Bangin’: Getting Paid for Calibrations

Micki Woods interviews Andy Hipwell and James Rodis of OEM Calibration on how to get started doing ADAS calibrations.

Body Bangin’: What Are The Consolidators Up To With Laura Gay

Micki Woods interviews Laura Gay of Consolidation Coach on the current state of auto body shop consolidation.

Body Bangin’: The Magic of a Massive MSO with Patrick Crozat

Micki Woods interviews Patrick Crozat, the COO of G&C Auto Body, which is the largest privately-owned, family-owned auto body shop group.

Body Bangin’: Changing Your Mindset with Mike Jones

Micki Woods interviews Mike Jones of Discover Leadership Training on changing your mindset to change your life.

Other Posts

Body Bangin’: Rivian Collision Program and Insurance

Micki Woods interviews Frank Phillips, collision repair program manager of Rivian, on how Rivian’s collision program works.

Body Bangin’: Favorite Takeaways from the Southeast Conference

Live from the Southeast Collision Conference, Micki Woods does a post-show wrap-up on the Southeast Collision Conference with the SCC committee.

Body Bangin’: Overcoming Objections

Live from the Southeast Collision Conference, Micki Woods interviews Ron Reichen and Barry Dorn on overcoming objections, the talent shortage and the SCRS blend study.

Body Bangin’: Easily Find and Add Non-Included Operations

Live from the Southeast Collision Conference, Micki Woods interviews Scott Ayers on the Blueprint Optimization Tool (BOT).