CCC Information Services hopes to save its customers time and money by offering interactive, online training courses through Saba Software, Inc. During training sessions, CCC instructors can share applications, use a whiteboard and markup and highlight presentations as online users watch. In addition, CCC can set up a pre-built agenda, allowing users to fast-forward directly to the information that they need.

Prior to implementing Saba Centra, CCC trainers would often conduct training at a customer site or a satellite location – incurring travel costs for both CCC and its customers. Since it implemented Saba Centra, training travel costs have been reduced by more than 25 percent, according to CCC.

"CCC technology is at the heart of the claims and collision repair process, so getting our customers trained efficiently is a key component of ensuring customer satisfaction," said Riyaz Adamjee, manager of communications services for CCC. "Saba Centra provides us with a solution that offers all of the power of a classroom online and has enabled us to train more people without incurring additional costs."