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CCC Information Services Publishes 2015 Crash Course Report

Report examines the pervasiveness of technology and rich data sharing between consumers, vehicles, insurers and auto repairers.


CCC Information Services has announced the availability of its 2015 Crash Course, an in-depth report that focuses on the trends and business drivers impacting the auto physical damage industry.

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This year’s report examines “Smart Connections,” the pervasiveness of technology and the subsequent availability of rich data that is being shared between consumers, vehicles, insurers and auto repairers.

Crash Course is compiled using research and information from a wide range of sources and an aggregated set of data from CCC’s data warehouse, which includes approximately 160 million claims worth of information.

“The ubiquitous nature of technology among consumers, businesses and within vehicles is creating vast amounts of data and information that can be analyzed and applied to better serve consumers, tailor products and identify new business opportunities,” said Susanna Gotsch, lead industry analyst, CCC Information Services. “We’re calling this dynamic ‘Smart Connections,’ and in this year’s Crash Course, we explore how it is both necessitating and enabling auto insurers and collision repairers to operate and perform in new and different ways.”


The Crash Course report also provides in-depth analysis on repair costs, total loss trends, and a myriad of other factors that contribute to the performance of the automotive claims and collision repair industry.

Download the 2015 Crash Course report and info graphic here.

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