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CCC Information Services Publishes 2017 Crash Course Report

This year’s report examines the technological and digital advancements being broadly embraced by consumers and incorporated into today’s vehicles, and their impact on the claims, collision repair, parts, casualty and automotive manufacturing industries.

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CCC Information Services Inc. has announced the availability of its 2017 Crash Course, an in-depth report that focuses on the trends and business drivers within the collision industry.

This year’s report, “It’s Happening,” examines the vast technological and digital advancements being broadly embraced by consumers and incorporated into today’s vehicles, and their impact on the automotive claims, collision repair, parts, casualty and automotive manufacturing industries.

Crash Course is compiled using research and information from a wide range of sources and an aggregated set of data from CCC’s data warehouse, which includes approximately 180 million claims worth of information.

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“In this year’s report, we look at how rapidly-changing technology is driving change for the consumer, the vehicle, the insurer, the repairer, the parts provider and the manufacturer,” said Susanna Gotsch, lead industry analyst, CCC. “The growing number of digital connections being created means greater access to information. This information brings an even greater understanding of the end customer and creates operational transparency and insights into new risks and opportunities for the companies that serve them. We explore how many of these technologies are playing a key role throughout the automotive ecosystem, and how businesses are responding.”

To explore these topics and their impact, several CCC subject matter experts have contributed to an expanded report. The Crash Course report also provides in-depth analysis on repair costs, telematics, casualty trends and other factors that contribute to the performance of the industry.

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To download the 2017 Crash Course report, click here.

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