CCC Information Services Inc. announced today the availability of CCC ONE Workflow Open Shop (“Open Shop”), the industry’s first tool to provide insurance carriers with the ability to electronically send assignments to repair facilities outside of their direct repair program (DRP) network and allow those shops to accept the assignments, create estimates and electronically upload them to insurance carriers.
“DRPs have been an important component to the auto claims industry, providing efficiencies in the claim settlement and repair process that help both insurers and repairers get their customers back on the road faster,” said Chetan Ghai, senior vice president, products and technology at CCC. “To meet consumer demand for shop choice, carriers and shops must find efficient ways to share assignment and estimate information that does not disrupt their existing workflow or add unnecessary days to the claims process. Open Shop was created to do just that.”
Open Shop allows insurers to extend their reach by communicating electronically with repair facilities beyond their DRP program. Insurance carriers can now select from among the industry’s most open network. For repairers, Open Shop assignments are received and processed like a DRP assignment, and are clearly identified in the CCC ONE message center, making it simple to differentiate them from DRP assignments.
Open Shop has been in limited release with several national insurance carriers over the past few months. According to John Dalton of Dalton Motors, a repair facility that has worked with Open Shop, “I’m very enthusiastic about the new Open Shop solution. The assignments are clearly flagged as non-DRP, and the process for downloading the assignment and completing the estimate is the same as with my other estimates written with CCC ONE Estimating. Open Shop is a great tool to help our shop capture more business.”