CCC ONE Estimating Now in More than 12,000 Repair Facilities - BodyShop Business

CCC ONE Estimating Now in More than 12,000 Repair Facilities

CCC Information Services
announced that Dave’s Pro Collision of Beacher, Ill., became the 12,000th
repair facility to choose CCC ONE Estimating.

A former CCC Pathways Collision Estimating software user, Dave Miramontes, owner of Dave’s Pro
Collision, conducted a demo of CCC ONE Estimating and found similar features, while appreciating enhancements to the estimating tool including an
enhanced user interface and the ability to filter searches for parts and to
print graphics.

CCC ONE Estimating is the cornerstone of the CCC ONE Total
Repair Platform, which combines estimating, shop management and DRP performance
controls into a single solution.

"I’ve been a satisfied CCC Pathways user for many
years," said Miramontes. "I’m generally not too excited about change,
but when I learned about CCC ONE, I could see that it’s built from Pathways,
which makes it familiar, and the new interface makes it easy to use. The changes
and improvements that were made to CCC ONE will help to error-proof many of our
day-to-day tasks, like parts selection." 

Crossing the 12,000th shop (or 35,000-user) milestone has
not been the only measure of a successful technology rollout, according to Jim
Dickens, SVP of the Automotive Services Group for CCC Information Services Inc.

"CCC spent 18 months working with repairers and conducting industry
research to create a solution that would address repairers’ most pressing
business problems," said Dickens. "With the rollout of CCC ONE Estimating, we implemented a new
customer satisfaction process so we could gather additional reaction and input
from shops. Understanding that our technology is a fundamental shift in the way
repairers have been conducting business, we want to be certain of the value the
solution delivers."

Since the rollout of CCC ONE Estimating, CCC has been
measuring customer satisfaction and reaction to CCC ONE and monitoring calls
into technical support. CCC claims the
satisfaction score, or the Net Promoter Score (NPS), is nearly double from what
it was with CCC Pathways users. CCC also claims that technical support calls are down among users who are fully deployed
on CCC ONE Estimating.

"We’re very pleased and
encouraged by the satisfaction scores we’re receiving from customers," said Dickens. "However,
there’s always room for improvement and we’re committed to continuing to work
with our systems and customers to address opportunities for additional
enhancements. One of the true benefits of the CCC ONE platform is that we can
more quickly develop and bring to market product releases. With CCC Pathways,
our development cycle was 18 to 24 months; with the CCC ONE Platform, we can deploy
upgrades every month." 

More information:

CCC Information Services


You May Also Like

Cruise Postpones Release of Driverless Taxi Service

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019.

Cruise, a GM subsidiary, recently announced that it will miss its goal of launching a large-scale self-driving taxi service in 2019. Cruise CEO Dan Ammann said the company plans to dramatically increase the number of its autonomous test vehicles on the road in San Francisco, but will not be offering rides to regular people this year, according to an article from The Verge.

Cutting Edge Automotive Solutions Partners with Andretti Rallycross

Andretti Rallycross announced that Cutting Edge Automotive Solutions will serve as technical partner on Cabot Bigham’s No. 02 OINK Clothing Beetle for the remainder of the 2019 Americas Rallycross season, showcasing their SP Tools USA brand.

Ford, Volkswagen Expand Collaboration to Include Autonomous, Electric Vehicles

Ford Motor Company and Volkswagen AG announced they are expanding their global alliance to include electric vehicles – and will collaborate with Argo AI to introduce autonomous vehicle technology in the U.S. and Europe.

CCAR Updates Website with More OSHA Alliance Resources

CCAR (Coordinating Committee For Automotive Repair) has announced the addition of new Occupational Safety and Health Administration (OSHA) Alliance content on its main website,

CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine Open in California

Owned by husband-and-wife team James and Mary Davis, CARSTAR McLaren Lake Forest and CARSTAR McLaren Irvine are a family business.

Other Posts

CIECA to Offer Webinar on What Businesses Need to Know to Implement CIECA Standards

CIECA will hold its next CIECAst webinar, “Implementing CIECA Standards: Implementation Guide and Appendix C – BMS, Code Lists and Shema Components,” on Tuesday, Dec. 11, 2018 at 11 a.m. CST.

CARSTAR Urges Customers to Stay Winter Ready

Cold weather can create some of the harshest driving conditions of the year. The months between October and February top the list for accidents, vehicle damage and injuries.

CIECA Adds Broadly as Corporate Member

The Collision Industry Electronic Commerce Association (CIECA) announced that Broadly has joined CIECA as a corporate member.

NABR Launches BillableGenie Online Searchable Database of Insurer-Paid Not-Included Procedures

National AutoBody Research (NABR) has announced the launch of its BillableGenie online service, an independent, centralized source of actual data on insurer paid not-included procedures and operations, labor rates, labor rate concessions and other manually entered estimate line items.