CCC Information Services
announced that Dave’s Pro Collision of Beacher, Ill., became the 12,000th
repair facility to choose CCC ONE Estimating.
A former CCC Pathways Collision Estimating software user, Dave Miramontes, owner of Dave’s Pro
Collision, conducted a demo of CCC ONE Estimating and found similar features, while appreciating enhancements to the estimating tool including an
enhanced user interface and the ability to filter searches for parts and to
print graphics.
CCC ONE Estimating is the cornerstone of the CCC ONE Total
Repair Platform, which combines estimating, shop management and DRP performance
controls into a single solution.
"I’ve been a satisfied CCC Pathways user for many
years," said Miramontes. "I’m generally not too excited about change,
but when I learned about CCC ONE, I could see that it’s built from Pathways,
which makes it familiar, and the new interface makes it easy to use. The changes
and improvements that were made to CCC ONE will help to error-proof many of our
day-to-day tasks, like parts selection."
Crossing the 12,000th shop (or 35,000-user) milestone has
not been the only measure of a successful technology rollout, according to Jim
Dickens, SVP of the Automotive Services Group for CCC Information Services Inc.
"CCC spent 18 months working with repairers and conducting industry
research to create a solution that would address repairers’ most pressing
business problems," said Dickens. "With the rollout of CCC ONE Estimating, we implemented a new
customer satisfaction process so we could gather additional reaction and input
from shops. Understanding that our technology is a fundamental shift in the way
repairers have been conducting business, we want to be certain of the value the
solution delivers."
Since the rollout of CCC ONE Estimating, CCC has been
measuring customer satisfaction and reaction to CCC ONE and monitoring calls
into technical support. CCC claims the
satisfaction score, or the Net Promoter Score (NPS), is nearly double from what
it was with CCC Pathways users. CCC also claims that technical support calls are down among users who are fully deployed
on CCC ONE Estimating.
"We’re very pleased and
encouraged by the satisfaction scores we’re receiving from customers," said Dickens. "However,
there’s always room for improvement and we’re committed to continuing to work
with our systems and customers to address opportunities for additional
enhancements. One of the true benefits of the CCC ONE platform is that we can
more quickly develop and bring to market product releases. With CCC Pathways,
our development cycle was 18 to 24 months; with the CCC ONE Platform, we can deploy
upgrades every month."
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