CCC ONE Launches Contact Center Solution - BodyShop Business

CCC ONE Launches Contact Center Solution

Program operates within CCC ONE platform and creates a single, central location for users to view incoming assignments, contact customers, schedule jobs and quickly dispatch work.

CCC Information Services has announced the availability of its CCC ONE Contact Center solution, creating a single, central location for designated staff or call centers to view incoming assignments, contact customers, schedule jobs and dispatch work quickly and easily. CCC ONE Contact Center is an integrated solution within the CCC ONE platform.

“Visibility across our locations has been a challenge for us, but we don’t have the need or the resources for a call center,” said Lance Bartczak, general manager, Kniesel’s Collision Centers. “The seamless integration between the CCC ONE platform and Contact Center allows for a simplified user experience that results in instant callbacks, an increased positive customer experience, reduced cycle times, happier insurance partners and increased profitability. To say it’s a win-win is an understatement.”

CCC ONE Contact Center creates a central location within the CCC ONE platform that allows a call center or designated staff to see all new assignments. The scheduling and dispatching functions make it easy for work to be routed quickly to the appropriate repair facility location to deliver an improved customer experience and reduce administration at the shop.  

“Running a multi-store operation comes with an additional level of complexity,” said Joseph Allen, general manager, CCC Automotive Services Group. “CCC ONE Contact Center was developed to serve multi-store operators looking to gain more control of their incoming opportunities. Integration, central visibility, and the ability to quickly and easily balance work were the key criteria shops said they needed and that’s exactly what we’re delivering in CCC ONE Contact Center.”


More information:

CCC

You May Also Like

Auto Care Connect Announces First Keynote Speaker for 2024 Event

Trend Hunter Chief Content Officer Armida Ascano specializes in trend forecasting and will discuss internet culture and consumer behavior in the digital age.

The Auto Care Association has announced the first of its anticipated keynote speakers at the 2024 Auto Care Connect event May 5-8 in Chicago at the Hyatt Regency Chicago: Armida Ascano, chief content officer of Trend Hunter.

Trend Hunter is a renowned source of inspiration for industry professionals, aspiring entrepreneurs and the insatiably curious. With a monthly view count of 20 million, Trend Hunter AI stands as the world's largest and most popular trend community. By leveraging big data, human researchers and AI, Trend Hunter identifies consumer insights and deep dive opportunities for the world's most innovative companies. Their research and workshops have already helped over 1,100 brands, billionaires and CEOs.  

HD Repair Forum Advisory Board Welcomes New Members in 2024

The board leads the focus and direction of the HD Repair Forum’s annual conference.

AASP/NJ to Award $5K in NORTHEAST Dollars at Upcoming Show

Ten randomly selected show attendees will receive $500 toward the purchase of tools and equipment on the show floor.

NORTHEAST to Feature AASP/NJ’s Fourth Annual Young Technician Awards

Each award recipient will receive $2,500 in tools and equipment to help them build their toolkit toward a successful career in collision repair. 

HD Repair Forum Opens Registration to Collision Conference

The HD Repair Forum announced that registration is now open for their annual collision industry conference April 24-25, 2024 in Frisco, Texas.

Other Posts

Bodywork Bowl Competition Returns for AASP/NJ’s NORTHEAST Show

The competition allows technicians to show off their skills for a chance to win amazing prizes.

Auto Care Connect 2024 Early-Bird Registration Now Open

The event will take place May 5-8, 2024, at the Hyatt Regency Chicago in downtown Chicago.

WIN Conference Registration Now Open

This year’s conference, themed “Dream Out Loud”, will be held May 6-8, 2024 at the Hyatt Regency Newport Beach in Newport Beach, Calif.

NABC to Host Three Golf Fundraisers in 2024

The NABC Changing and Saving Lives golf fundraisers provide an opportunity to join industry colleagues and customers for great golf and support the NABC.