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The committee’s surveys will help to identify the sources where shops’ the data is going, how it is protected, and to gather verification of the cases where the data possibly has been “leaked” inappropriately.
The Collision Industry Conference (CIC) Data Privacy Committee is rolling out two industry surveys in response to the concerns with data privacy of collision repair industry estimating and management system data.
Tony Passwater, chairman of the Data Privacy Committee, said, "The possible unauthorized usage of the data we generate using collision estimating and management systems is a major concern of many within the industry. Not only is the vehicle owner affected, but the concerns are also echoed by repairers and insurance company representatives."
For this reason, the committee has been working on two information gathering surveys to identify the sources where the data is going, how it is protected, and to gather verification of the cases where the data possibly has been "leaked" inappropriately.
The first survey is designed for providers of products and services to the collision repair industry that are currently capturing, storing, or transmitting data from computerized estimating systems and/or management systems. The second survey is designed for anyone with first-hand knowledge of cases where specific repair information is reported outside the internal usage of the repairer generating it with their estimating and/or management system unexpectedly, or without authorization.
The committee is encouraging all providers of products and services to the collision repair industries that are capturing estimating and/or management system data to complete the Products/Services Survey. The committee also asks anyone with firsthand knowledge of where specific repair information is reported outside their internal usage to complete the Validation Survey.