Claim Delays, Denials Top List of Consumers' Insurance Gripes - BodyShop Business

Claim Delays, Denials Top List of Consumers’ Insurance Gripes

Insurers’ handling of claims has put a thorn in consumers’ collective side this year, with delays, denials and unsatisfactory settlements or offers taking the top three spots on the National Association of Insurance Commissioners’ (NAIC) recently released list of consumer complaints.

The NAIC’s list, compiled from data from state insurance departments, shows that claim delays made up 18.68 percent of consumer complaints across the country, while claim denials were close behind with 18.18 percent. Unsatisfactory settlements came in third with 14.91 percent of all complaints. Together, the three categories totaled nearly 52 percent of all complaints and 43,557 total complaints to state insurance departments through Aug. 24, 2009.

Last year, the same categories made up the top three most frequent complaints, with a total of 72,944 – 51.86 percent of all complaints.

Health insurance (37.49 percent of all complaints) beat out auto insurance (34.98 percent) as the most frequently complained about type of insurance this year.

State insurance departments voluntarily supply data to the NAIC for its Complaints Database System, and not all states supply information. To download complete NAIC complaint reports, click HERE.

You May Also Like

Body Bangin’: Stand Out in a Consolidator’s Market with John Shoemaker

Micki Woods interviews John Shoemaker of BASF on how to be “elite” in a consolidator’s market.

Micki Woods, master marketer for collision repair shops and owner of Micki Woods Marketing, has released the latest episode of "Body Bangin'," the video podcast that is taking the industry by storm!

In this episode, Woods interviews John Shoemaker, business development manager with BASF Automotive Refinishes NA, on how to be "elite" in a consolidator's market, which comes down to differentiating yourself through things like OEM certification.

Body Bangin’: Can Loaner Vehicles Be Another Revenue Stream?

Micki Woods interviews Laura Tierney of ShopLoaner.com on turning loaner vehicles into a new profit center for your shop.

Protect Your Shop from Cyber Crimes with Mark Riddell

Micki Woods interviews Mark Riddell of m3 Networks Limited on what auto body shops can do to protect themselves from a cyber attack.

Body Bangin’: The Disengagement Epidemic with Kevin Wolfe

Micki Woods interviews Leaders Way Owner Kevin Wolfe on why 73% of work professionals are disengaged today and what we can do about it.

Body Bangin’: I Thought We Were Doing It Right with Josh Piccione

Micki Woods interviews Josh Piccione on repairing vehicles correctly — according to manufacturer guidelines.

Other Posts

Body Bangin’: Be a Star Not a Hamster with Robert Snook

Micki Woods interviews popular keynote speaker Robert Snook on how to differentiate and grow your business.

Body Bangin’: Know Me, Know My Car with Mike Anderson

Micki Woods interviews Mike Anderson on the importance of building an emotional connection with your customers.

Body Bangin’: Fighting for Consumer Safety with Burl Richards

Micki Woods interviews Burl Richards on his personal mission to fight for consumers’ rights and safety.

Body Bangin’: The Employer-Student Disconnect

Micki Woods interviews Raven Hartkopf, lead collision instructor at Collin College in Texas, on what students want from a shop employer.