Classic Body Worx Wins Farmers’ Facility of the Year Award for Pennsylvania - BodyShop Business

Classic Body Worx Wins Farmers’ Facility of the Year Award for Pennsylvania

Classic Body Worx Owner Joe Pellegrini (left) accepts Farmers' Facility of the Year award from Farmers COD Coordinator David Iannelli.Classic Body Worx of Philadelphia, Pa., has won Farmers Insurance Group’s Facility of the Year award for the state of Pennsylvania.

The award is based on a variety of factors, including: quality of repairs; service quality; referral of facility; cycle time; and touch time.

Additional factors include being a “good business partner” who shows cooperation and innovation, friendliness and professionalism, goes above and beyond, shows a commitment to Farmers and maintains a nice facility appearance.

“Their results have always been consistent, with an average overall cycle time of 4.4 hours per day and combined customer service score of 96.39 percent,” said David Iannelli, COD coordinator for Farmers. “[Owner Joe Pellegrini] and his entire staff always do an exceptional job with the repairs and our customers. They all take ownership of all their claims and have created a culture of employees who truly care about the work they perform. In general, their behaviors mirror what we as a company embrace. They treat everyone with respect and dignity. As a group, they work well together and communicate clearly with everyone involved in the business, including the customers. They care about our business, their business and the customers equally. They have always embraced our program and do everything they can to help make it the premier direct repair program in the market today.”


More information:

Classic Body Worx

You May Also Like

NGK/NTK, Autel Create Diagnostic Webinar Series

NGK Spark Plugs (U.S.A.), Inc., and Autel U.S. have again joined forces to create diagnostic webinar sessions.

NGK Spark Plugs (U.S.A.), Inc., and Autel U.S. have again joined forces to create diagnostic webinar sessions. The sessions, to be initially released through Autel’s live webinar series, were created over three days of recording at NGK’s Technical Center at their U.S. headquarters in Wixom, Mich.

CARSTAR Ranked First Again in Collision by Entrepreneur

CARSTAR has been ranked number one in the collision repair category among the top franchises in Entrepreneur magazine’s 2023 Franchise 500.

Classic Collision Announces Executive Promotions

Classic Collision has announced the promotion of Alexander Brinkman and Cody Johnson to vice president of mergers and acquisitions.

CIECA Announces 2023 Board of Trustees Officers

The Collision Industry Electronic Commerce Association announced that its board of trustees has elected new officers for 2023.

ASE Partners with Michael Lewis for IMSA Racing Series

ASE will sponsor International Motor Sports Association driver Michael Lewis for the 2023 season.

Other Posts

Crash Champions Hosts First Responders in Branson, Mo.

Crash Champions recently hosted more than 25 local first responders at its Branson, Mo.. repair center as part of an NABC F.R.E.E. event.

ABRA’s Mark Wahlin Announces Retirement

Mark Wahlin, a former ABRA franchisee and most recently ABRA’s vice president of franchise services and operations, has announced his retirement.

CCC ONE Repair Workflow to Integrate with CDK’s Dealer Management System

The CCC-CDK integration offers dealer-owned collision centers a way to seamlessly manage repairs from inception to billing.

Palm Springs First Responders Learn New Rescue Skills

The Palm Springs Fire Department learned new rescue skills on electric vehicles at a recent NABC F.R.E.E. event.