Collision Centers of America, Inc. announced that it has selected UpdatePromise.com to enhance its customer experience throughout all 24 of its collision repair facilities. UpdatePromise.com delivers automatic status update messages to customers throughout the repair process and beyond.
"Our goal has been to deliver the highest level of customer service to all of our customers, and UpdatePromise.com helps us to do exactly that. UpdatePromise.com ensures that each customer is kept informed of the progression of their vehicle repair in a manner that meets the needs of today’s tech savvy consumer," said Guy Maniscalo, director of sales and marketing for Collision Centers of America.
"Another excellent benefit we appreciate from UpdatePromise.com is not only do they keep our customers informed, but they reach out to our team daily through report reminders. This helps to remind the Writers/CSR of the promises we made to the customer and helps to keep those promises. In today’s busy environment, with all of the DRP requirements, having a tool to support our team proactively by keeping track of promises made has been instrumental in driving down cycle time," said David Mulder Jr., vice president of Collision Centers of America, Inc.
"We are honored Collision Centers of America selected our service to enhance their communication offering. Collision Centers of America can now reach their customers wherever they are, in a manner in which their customer wants to be communicated with. We believe strongly in the ‘psychology’ of text messaging," said Curt Nixon, president of Flash of Genius, Inc., the parent company of UpdatePromise.com. "Customers want attention, without interruption. In today’s technology driven society, customers want the option to be kept informed without investing a lot of their personal time to do so. UpdatePromise.com messages are designed to keep body shop customers informed with positive and uplifting messages. With a simple glance at a text message, repair customers are quickly informed of how their repairs are progressing."