If you’re making decisions out of fear, you’re making bad decisions. Although this shop owner was referring to how repairers are agreeing to just about anything because they’re afraid — afraid of angering an insurer, afraid of losing work, afraid of going out of business — his comment, taken in...
While criss-crossing the Ohio River recently in the passenger seat of Kenny Krause’s Moog Louisville Warehouse company car, a thought occurred to me. What a pleasure it was to be out making sales calls on customers. But, what made this particular day of sales calls so fun was the person...
If our rates and charges are too low to sustain our businesses, then we must pass our costs on to the market and raise our prices — immediately
Business has been bad lately. Real bad. So I went to NACE looking for some inspiration and insight — and I got it.
Take a gander at this idea: I have a list of preferred insurance companies that I steer my customers to. Not only have we been the reason many customers changed insurance companies, but we deal more now with the insurers we like — and less with the ones we don’t
Earning money is one thing. Keeping it is another. You'd be surprised what shops can do to reduce overhead besides raising door rates
Well, it’s officially two-and-a-half months now since taking over as publisher of this magnificent magazine. Eager to learn as much as I can about this industry, I’ve spent the bulk of that time traveling the country, meeting suppliers, distributors, jobbers and shop owners. By the time you read this issue,...
