Re-Inventing Collision Repair
DCR Systems is using standard operating procedures to drive consistency, quality and continuous improvement.
Know Who You Are to Maximize Profits
Pretty much in every aspect of our economy today, you can find examples of high-volume production services mixed with lower-volume custom services to meet the varying needs of end-users and consumers across the country. When it comes to consumable goods, Wal-Mart sets the standard for high-volume, mass consumerism. Yet, their mega-store, hyper-mart approach is offset
Installing Infiniti Crush Horn Kits
Every day, body shops make critical decisions to either repair, replace or section structural components. Often those decisions depend primarily on industry trends or previous experience. But will that experience be helpful for late-model vehicles with special repair requirements? With all of the new vehicles being developed yearly, many using exotic metals and composite materials,
New Year, New Opportunities
The past year was a tough one for collision repair shop owners, and the year ahead isn’t looking a whole lot easier. The good news is, if you’re reading this, you’re still in business, and there’s still time for you to make 2007 a better year than 2006. But the only way to do that
Standard Procedures: A Tool for Improvement
In lean organizations, standard work is used to support the objective — continual improvement. If you’re ever going to get any better, you must start with a standard way. It’s the baseline for improving your results
DRPs, Here We Come?
With standard operating procedures in place that support our team vision, our DRP goals may be attainable. Part 7 of a series.
Pricing Paint and Materials
The ‘dollars times hours’ formula no longer makes sense. But if insurers can get shops to continue to accept this old formula, why should they voluntarily change what they pay?
Auto Foam: Proper Application and Placement
Foam is showing up all over the modern vehicle. Although its presence adds a new level of complication to repairs, it’s imperative that it be reinstalled — and reinstalled correctly.
Plan for the New Year: Launching the New Business Plan
Well, it’s the start of another “new” year, and as such, a time for some brief reflection on, or review of, last year’s performance — and then on to launching the new business plan. After all, haste makes waste and, by the time you read this, we’re well into the new year already. So, it’s