ASK BSB:Supplements and the Law
Dear BSB: Is there a federal law that requires insurance companies to write a supplement within 48 hours of receiving notice? Signed: Stymied by Supplements Dear Stymied by Supplements: No. First, there is no federal law that requires an insurer to write an estimate. (In fact, state law typically doesn’t require insurers to write estimates
NACE: Double Down!
Countless classes and impressive exhibits will make your trip to NACE in Las Vegas anything but a gamble.
TECH TIPS: Water Leak in Trunk of GM Vehicle May Affect Radio
Have you ever had a customer schedule a collision repair, but when the vehicle arrives it has certain conditions that may not be related to the collision? Your expertise and experience may tell you that these conditions were probably an issue prior to the accident and that the customer may have never realized they were
TECH FEATURE: Nuts and Bolts of Suspension Repair
Repairing vehicle suspensions may seem daunting, but if you stray out of your comfort zone and give it a shot, you may just be able to add more dollars to your bottom line.
BUSINESS FEATURE: Stamp Out Liability
Declaring that a customer’s vehicle is unsafe to drive by stamping the estimate protects you from a potential lawsuit, not to mention increases your chances of closing the sale.
LEAN & MEANER: Know Your Next Move
“Learn by doing” doesn’t mean “learn lean.” It means “learn how to create the future,” and know which way to go next. And the key to that is to paint a clear picture of your future.
COVER STORY: Win Fans for Life
By giving customers the ultimate service experience and treating them with gratitude, empathy and respect, you can earn their lifelong loyalty and increase your sales more than you ever thought possible.
SUPER TECHNOLOGY ISSUE: Hybrids – It’s All About Training
The expense and time commitment necessary to get trained on hybrids is significant, but without it, you have no business repairing these vehicles.
EDITOR’S NOTES: Refining the Machine
Three sets of eyes bored a hole in me. I read in their glares that if I screwed up, I was going to get stomped. I started to sweat profusely but tried to will it away, knowing that moist fingers handling small LEGO pieces could surely lead to my untimely death. To make matters worse,
PUBLISHER’S PERSPECTIVE: Squeeze or Be Squeezed
I recently had the opportunity to speak to 250 top shops from across the United States about today’s business environment. To prepare for the presentation, I had Babcox Research survey shops about how business was going this year. While my presentation was centered on customer satisfaction, the research highlighted a trend in our industry that’s
TECH TIPS: 2006 Ford F-150, Lincoln Mark LT Cab Side Sectioning
To section or not to section, and where to section – these are the questions we all deal with each day when developing a repair plan for today’s Vehicles. Manufacturers will often publish or update procedures that involve sectioning, welding locations, corrosion protection or recommended equipment for properly repairing and evaluating these vehicles. Throughout our
Take Your Customers Back
In order to take back our industry, we need to take back our customers. How do we do that? By fighting insurers at their own game with clever marketing.
