I Stand Corrected!
When I wrote my “Top 20 Tips on Improving Your Customer Service” back in July, several of you took issue with Tip No. 21 (I knew I shouldn’t have gone over 20!), which was, “The customer is always right!” Personally, I like hearing different perspectives. On my way home from high school one day, I
So You Want to Start a Restoration Shop?
“Restoration Shop” is a new column written by restoration expert Tom Horvath, best known for his SYSTEM ONE products used in “Jay Leno’s Garage.” He is now the manufacturer of Clearcoat Solutions.
Sectioning the Front Hinge A-Pillar of the Buick Regal
Here is an excerpt of an OE repair article for a 2011 Buick Regal A-pillar – front hinge pillar body sectioning (upper).
Saluting a Soldier
When Jason Clary was deployed to Afghanistan by the Army, he left his beat-up pickup in the hands of
a good friend, thinking he was only going to get a tune-up. But when he arrived home, he found out he got a lot more.
Livin’ the Dream
For Neal Bateman, collision work pays the bills. But his real love is restoring cars, which he makes more than just a hobby at his shop.
Profit Centers for Collision Repair Shops
Here’s a quick look at some add-on businesses that could increase your overall revenues.
Repairing Suspension and Steering Post-Collision
Severe collisions can often damage suspension and steering components. Knowing how to properly repair these components is critical to returning the car to safe operation.
Pro-Customer Advertising: Don’t Be Afraid
Center your advertising around the “pro-customer” concept and you’ll stand out from other shops. Why? Because nobody – absolutely nobody – is going to
follow you.
Diary of a Bad Collision Repair Part II
It’s been almost one year since I exposed some butcher jobs in the North Carolina collision market, and guess what? They’re still happening.
Purchasing a Spraybooth
A good spraybooth should paint your ledger in the black, not the red. Experts agree on several key features that make a booth a good investment.
Diagnosing Electrical Problems Post-Collision
Diagnosing electrical problems relating to a crash can sometimes be tricky business. Understanding some of the fundamentals of electrical wiring and components can help.
6H Rule: My Compliance Experience
Watching a video of our state inspector explaining our state’s regulations regarding the 6H Rule nearly induced a panic attack in me as I realized I wasn’t compliant. So I got busy and here’s my story.
