Hitting for the Cycle
Asking the question, “Why are the cars waiting all the time?” prompted a decade of process improvement at Craftsman Auto Body in Leesburg, Va. About 10 years ago, the shop hired its first lean consultant. Paul Krauss, president and CEO of the third-generation family business, said the company was “plugging away fixing cars well, and
Rivet Bonding Comes Full Blast
By now, most of you have heard the news that Ford has mainstreamed rivet bonding with the introduction of the 2015 F-150. This has forced many shops to look into some new equipment, such as self piercing rivet guns (or SPR guns). The cost of this gun has many shop owners shaking their heads and
Aluminum in the Paint Shop
There has been lots of buzz over the F-150 and aluminum, but hardly any talk about what the paint shop needs to know. Although the refinish process will be similar, there are things to consider.
Have You Had Your Fiber?
Many more vehicle manufacturers are planning future composite products. With these changes, considerations on training for these repairs might be in order.
Don’t Forget the Small Things!
Technology has changed to the point where research before repairs is critical to performing a safe repair.
Lean: A Long Way to Go?
One lean expert says the collision industry for the most part remains mired in the traditional, wasteful model of doing business.
Detours: It’s Good to Be Here
A recent trip across the pond gave Scott Shriber some insight into the European automotive and collision industries.
Switching Paint Brands
Many times, the enticements to switch brands sound like a great deal, and they certainly may be. But major shop changes (like the quality and brand of paint and the local supplier) require major examination to determine the best outcome.
Social Media: Word of Mouth Amplified
Since partnering with a social media management service, Butch’s Auto Body & Paint has been able to connect and engage with customers 24/7.
Tech Tips: Whistling Explorer is Off Key
A whistling or buzz-type sound can be repaired by following these steps.
It Ain’t the ’70s Anymore
As vehicles become more complex, our compensation should be more in line with the times. Here are some common procedures we don’t get paid for but should.
Meet Our 2014 Executives of the Year
Multi-Shop winner Tom Griffin, president, Mayfield Collision Centers, and Single-Shop winner Rachel Minshall, body shop manager, Soerens Ford.
