From the VP: Retention, Recruitment and Retraining
Focus on the “Three R’s” – retention, recruitment and retraining – and you’ll be well on your way to finding the qualified technicians you need.
Editor’s Notes: In the News…
CNN’s special investigation left many feeling they didn’t show a complete picture of the insurance claims, repair and parts procurement processes.
Does a Lienholder’s Rights Take Precedent Over a Mechanic’s Lien?
Does a dealership where one of our customers bought her car have the right to repossess the car from us without paying the charges? We fixed the car and the owner spent the insurance money and defaulted on the loan.
Ask the Expert: Just Ask Me a Question
“Ask the Expert” has become a popular online feature for BodyShop Business, and now you can find it in the print magazine.
Publisher’s Perspective: One Big Number
Our best defense against this enormous spending is to support our associations and get involved.
Editor’s Notes: The Way We Do Things Around Here
Do you have a “The Way We Do Things Around Here” list hanging in your shop? If you don’t, how are your employees supposed to know what to do and how to act?
Web Presence Management: I Think I Cann
Last year, the Internet Corporation for Assigned Names and Numbers (ICANN) set new rules you should be aware of in order to avoid the shutdown of your website and email. Here’s what you need to know.
From the VP: Financing Growth – Six Crucial Methods
Six crucial methods of financing available in what many are calling an utterly new and different collision industry from which we’ve ever known.
How They Work: Spot Welders
When your business invests in a squeeze type resistance spot welder, you’re really investing in the ability to consistently produce a safe repair for your customer.
The Problem with Color Series: How Did I Choose to Mix This?
When mixing paint, having a purpose to achieve the results you’re after will lead to better color match.
Cover Story: What Does It Cost?
Knowing both your direct and overhead costs is key to improved profitability.
Technical: The Flip Side to Aluminum
Change is constant and will never stop or slow down. How we approach aluminum will be the difference between making it difficult or making it easy.