Post-Collision Repair Inspections – Something to Fear?
We’re in the process of repairing a late-model SUV with a substantial amount of damage to both its front and rear areas. Our customer has informed us that they’re having a post-repair inspection performed on their vehicle once the repairs are completed. This concerns us as we’ve seen and read where some shops are slammed
Web Presence Management: Online Reviews Matter… Only If You Care
Online reviews left by your customers and others have far more importance to you than you may think.
Publisher’s Perspective: Hey, Over Here. It’s Me, Your Brand
Brands are built over time, and it’s no accident. They have lasting value that goes on for years. They need to be protected like they’re gold.
Small Business Commitment
I had driven by this one body shop many times. They had sparkling glass on their front doors and a nice customer waiting area. Then I saw the one sign that’s a universal indicator of a truly great body shop: I-CAR Gold Class.
Editor’s Notes: 24 Months
You only have 24 months to ditch your old business model. This is the sobering message Steve Feltovich opened up with at the Sherwin-Williams EcoLean Workshop held June 28-29 in Charlotte.
Customer Relations: Who’s the Customer?
The vehicle owner has taken a backseat in today’s collision industry, and it’s time to put them back in their rightful place.
Production: Don’t Be a Bottleneck
Bottlenecks come in many shapes and sizes – paint booths, frame machines, even people. Here’s how to identify and fix them.
Shop Profile: Designing a Dream
Walker’s Auto Collision decided to build a new shop with aesthetics and design in mind, and now no one even knows it’s a body shop.
Aluminum Repair Questions for Automotive Shops
Many collision repair technicians and shops are still very confused on how to repair an aluminum panel. So let’s clear up some of the confusion.
Technical: Mattes and Metallics
Matte finishes and micro-fine metallic finishes present some challenges, but practice and adherence to manufacturer guidelines can help.
Health & Safety: Keeping Your Records Straight
How OSHA’s new recordkeeping rule may affect you and your shop.
Dealing with Unreasonable Customers Part II
When you’re fed up with a customer, how exactly do you simply tell them to go away?
