Meet the BodyShop Business 2019 Executives of the Year
This year’s Single-Shop award winner is Keith Hazen of Collision Repair Center, and the Multi-Shop winner is Ron Perretta of Professionals Auto Body.
Maximizing Your Body Shop’s Local Online Visibility
Here are some suggestions for the new year to improve your visibility online.
Close Rate: Getting Customers to Choose Your Body Shop
Before you start worrying about labor efficiency and how much paint and material you’re selling, worry about the people who let you write an estimate and didn’t have their vehicle fixed in your shop.
The Reality of PBE Value-Added Services
Both PBE distributors and manufacturers offer beneficial value-added services – but there is a catch.
Vehicle Test Drives: More Than You Think
The days of driving a vehicle around the block to check for problems are over. With today’s sophisticated technology, test drives have become so much more.
Plastic Repairs: Are We Throwing Away Opportunity?
Plastic has become such a large percentage of a vehicle’s makeup that repairing it has become a mainstay in the collision repair industry. But training is the key.
Eliminating Bottlenecks in the Paint Booth
The key to achieving continuous flow through the booth is to manage the prep process to match the booth cycle.
Measuring P&M Sales and Expenses in Your Body Shop
In this column, I’ll share my benchmarks and my math for the one management number that every body shop spends at least some math time on – paint and material (P&M) sales and costs.
New Competition: Don’t Panic, Focus on Yourself!
When a new body shop comes to town or a local MSO acquires more locations, that is not the time to panic. That’s the time when you should focus on yourself!
Customer Relations: Is the Customer King in Your Body Shop?
In the day-to-day “busy-ness” of our jobs in the shop, we often forget who our true master is – especially because we serve many.
Electronic Blueprinting: Necessary for Today’s Vehicles
How many times are you missing scanning, reprogramming or recalibration procedures?
Calibration: Understanding Steering Sensors
For stability control and steering sensors to be accurate, most of them need to be calibrated on the vehicle.
