Is it Legal for Insurers to Settle Losses for My Customers’ Vehicles?
Why doesn’t the DOI enforce the contract between the vehicle owner and the insurer? And how is it legal for insurers and DRP shops to settle losses for my customers’ vehicles?
Are There Laws to Prevent Insurers from Abandoning Cars at Repair Shops?
What are the laws pertaining to an insurance company leaving a car at a repair shop because they do not want to pay the bill?
Post-Collision Alignment and Recalibration Specs: 2008-2017 Chevrolet Traverse, Saturn Outlook, GMC Acadia and Buick Enclave
The 2008-2017 Chevrolet Traverse, Saturn Outlook, GMC Acadia and Buick Enclave are all based on the Lambda platform and represent a large portion of GM vehicles.
Celebrating You, Our Readers
The April Reader’s Choice issue is in honor of you. We’ve done it for 20 years and plan on doing it another 20. Just keep those questions coming.
How Can I Show the Owner of My Shop That Small Investments in Equipment Can Pay Off Big?
How can I show the owner of my body shop that small investments in equipment can actually lead to more profit?
Business Lessons from Chick-fil-A
I cannot express enough my fascination and admiration for the Chick-fil-A drive-thru. And I think there are things that all businesses can learn from it.
The Next Blizzard of Collision Industry Acronyms
Each of the changes in car construction, finish quality, environmental regulations and passenger safety were all ushered in on a tsunami of scary acronyms: SAI, HSS, BC/CC, HAPS, HVLP, ABS and now SDV. But what do they mean?
Paint & Materials Management: Get the Habit Started
It’s no revelation that the paint labor hours directly affect the P&M reimbursement dollars on every estimate. When you think about that formula, you have to wonder how we got here.
Do People Actually Search By OEM Certification?
Shocker: If you’re certified or part of any OEM network, no one is searching for shops that are certified on Google. That said, you should still be promoting your certifications on your website.
