A local Mickey D’s manager is now a Progressive adjuster trainee," writes a Kansas repairer on Autobody Online’s discussion board. "I swear, he’s the same guy that handed me my McGriddle two weeks ago!" "AHH I get it now," writes a Michigan repairer in response. "That’s why Progressive adjusters are about three fries short of
“Put your heart, mind, intellect and soul even into your smallest acts. This is the secret to success.” – Sivananda Sarasvati
If the vehicle manufacturer doesn’t endorse a procedure,
who the heck are you to override their decision?
That (thing) trike got a HEMI? As a matter of fact, it does – thanks to Marcus Braun, Chrysler’s “What Can You HEMI?” grand-prize winner. Braun not only takes home a new car for his invention, but the satisfaction that his super-sized HEMI-powered tricycle – more fit for the freeway than the sidewalk – is
7 strategies for quality-driven shops to maintain profitability in a marketplace fixated on “fast” and “cheap.”
Been asked by an adjuster to change the paint time on a panel? If insurers would pay for the prep and want a spot paint – and as long as the hours equal the full time – shops might embrace the procedure. Since that’s not happening, shops need to learn how to justify their estimates.
Despite Progressive’s hardball reputation, it’s had no trouble recruiting shops for its “concierge” program – which eliminates all shop/customer contact and makes Progressive liable for repairs.