Lies and Deception: Defending Your Customers
Just because an insurer states something does not mean it’s true.
11 Signs Your Marketing Company is Scamming You
When it comes to advertising and marketing, how do you decipher what is best for you and who’s trying to take advantage of your ignorance on the topic?
Finding Techs: Cultivation, Training and Guidance
Finding and keeping the right people requires a comprehensive approach that starts with technical schools, includes on-the-job training, leverages a team culture and outlines a path to success.
Scanning & Recalibration: What Category Are You?
When a calibration is not completed, the response I get from shops usually falls into one of three categories: I did not know, I did not plan or I did not need to.
MIG Brazing: Basics, Beliefs and Benefits
MIG brazing reduces the heat, which is why more and more automakers are recommending it in their repair procedures.
Answering the Phone: Don’t Give Your Customers the Runaround
Do you give your front-office staff all the information they need so they don’t have to put a customer on hold or transfer them to someone else?
