As technology improves, service providers (this means you) will have to advance technologically to satisfy customers. Are you ready for the future of electronic commerce? Visit the CIECA Web site to help move your shop into the 21st century.
Though this isn't, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
Just about every aspect of a repair - from the moment a customer makes a decision about which shop to use to the time a car exits the shop - can involve computerization. What's the point? Besides speeding up cycle time, computers can make your techs better at what they...
It takes more than a coin flip to decide whether to choose a new paint brand or stick with the one you have. Sure, a new paint product with all sorts of new bells and whistles may entice you to jump ship from your current brand, but make sure you...
With the State Farm aftermarket (A/M) parts suit still in appeal, the ultimate fate of alternative parts is still up in the air.
You wouldn't intentionally put your workers or the community that supports your business in danger. But keeping up with changing regulations issued by government agencies isn't easy - some requirements seem overwhelming while others are just plain nitpicky. Regardless, you should always be prepared for an inspection
Despite what the industry tries to convince itself of, the shortage of job applicants isn't caused by a lack of qualified techs. It's due to low wages, unsupportive shop owners and truly greener grass on the other side of the fence.
Good for you! You're confident your technicians are highly skilled and capable of repairing your customers' cars to pre-accident condition.
Unless you're one of those people riding around with a bumper sticker on your car that says, "I'm spending my kid's inheritance," it's never too early to start planning the distribution of your estate.
