1. Hire people with experience instead of college kids who’ve never been around cars.
2. Stop steering and stop lying.
3. Pay for necessary operations and materials to properly repair vehicles.
4. Don’t take so dang long to approve supplements.
5. Accept the fact that it costs money to repair an accident, and quit trying to cut corners.
You wouldn’t intentionally put your workers or the community that supports your business in danger. But keeping up with changing regulations issued by government agencies isn’t easy – some requirements seem overwhelming while others are just plain nitpicky. Regardless, you should always be prepared for an inspection
It takes more than a coin flip to decide whether to choose a new paint brand or stick with the one you have. Sure, a new paint product with all sorts of new bells and whistles may entice you to jump ship from your current brand, but make sure you do your homework before taking that leap.
Though this isn’t, by any means, an exhaustive list of complaints repairers have about insurers, these five complaints are the ones we hear most frequently.
Consumers who’ve been in an accident often only know what they’ve been told by their insurer – and what they’ve been told often puts your shop in a negative light. What can you do? Educate them on the repair process so they have all the information they need.
The North American International Auto Show (NAIAS) always has its attendees wondering a couple things. First, if the show is “international,” doesn’t that already make it North American? And what’s with those strange-looking futuristic cars? Will they be on the showroom floor at dealerships anytime soon?
The most recent trend in Internet application is online estimating or the execution of estimates through a Web service. Is this new trend right for your shop? Consider these pros and cons before signing up.
Ever been told by an adjuster after you’ve agreed on a price for a job and begun repairs that, “We made a mistake, and this isn’t covered – so we’re stopping payment on your check”? Did you respond back that the insurance company is estopped from doing that? If not, you should probably read this article.
As technology improves, service providers (this means you) will have to advance technologically to satisfy customers. Are you ready for the future of electronic commerce? Visit the CIECA Web site to help move your shop into the 21st century.
The vehicles that grace our repair bays have one thing in common: They all have at least four wheels. And more than likely, their balance has been affected by the collision. You know what that means? There’s money to be made by performing in-house wheel balancing and tire and rim service.