The past year was a tough one for collision repair shop owners, and the year ahead isn’t looking a whole lot easier. The good news is, if you’re reading this, you’re still in business, and there’s still time for you to make 2007 a better year than 2006. But the...
In lean organizations, standard work is used to support the objective — continual improvement. If you’re ever going to get any better, you must start with a standard way. It’s the baseline for improving your results
With standard operating procedures in place that support our team vision, our DRP goals may be attainable. Part 7 of a series.
The ‘dollars times hours’ formula no longer makes sense. But if insurers can get shops to continue to accept this old formula, why should they voluntarily change what they pay?
Well, it’s the start of another “new” year, and as such, a time for some brief reflection on, or review of, last year’s performance — and then on to launching the new business plan. After all, haste makes waste and, by the time you read this, we’re well into the...
