“Owning” the customer is important. But who is the customer? The vehicle owner? The insurer? Both? Ah, the age-old argument…
J.J. Richards, board member of Variety – The Children’s Charity of the Desert, discusses the origins of the National Auto Body Council (NABC) prior to handing the keys of a refurbished car to a needy Palm Springs, Calif., family as part of the NABC’s Recycled Rides campaign.
I-CAR CEO and President John Van Alstyne discussed the organization’s planned initiatives for 2014 at the Collision Industry Conference Jan. 16-17, 2014.
After five months of trying to implement kaizen at a high-production shop, I’m back to the beginning, fighting fires non-stop. What did I do wrong? Read and find out. Part II in a series.
We asked several body shop owners what industry issues are keeping them from getting a good night’s rest. Their answers may (or may not) surprise you.
The owner of this Oklahoma City-based shop talks fast boats and dune buggies.
It’s a new year, and BodyShop Business Publisher Scott Shriber has a new column. His goal? To bring the interesting shops he visits while on the road to you. First up is Butler County Ford in Pennsylvania.
Short life spans on auto coatings once gave rise to a unique segment of collision repair: the “used car dipper.”
Beware of telemarketing companies who claim they can help boost your Google ranking.
New vehicle construction materials, such as ultra high strength steel, plastics, composites and other materials, offer up challenges we didn’t have to deal with in the “good ol’ days.”
By identifying and understanding some of the causes of redos,
we can minimize their frequency and stop losing money.