Every month, I try to write about something that I think will possibly assist some of you in running your businesses. Usually, it’s something I’ve come across or experienced that can be applied to our industry, and I try to present it in a way that motivates you to make...
A recent run-in with bad customer service gave me the idea to come up with my own personal “Top 20 Tips on Improving Your Customer Service.” Look, we’re all customers. Even you as a business owner are a customer. Think about where you buy coffee or electronics or furniture. Think...
Sometimes it’s the little things that trip you up. You apply all of your knowledge, talent, time and energy to restoring a vehicle to like-new condition after it has been in a collision. You’re ready to deliver the car to the customer, but one of the headlamps, of all things,...
The key to getting "at the table" versus "on the table" when it comes to legislation is establishing an effective government relations and lobbying initiative.
