A CARSTAR executive once told me that he advises franchisees to train their front-office staff to come out from behind the counter and greet each customer warmly and enthusiastically when they arrive at the store. That might seem trivial to some, but I’m a firm believer in that approach based...
It seems like every time I turn on the radio or TV or pick up a newspaper, doom and gloom news about the economy abounds. Banks, auto makers, this group and that group are waving the red flag and saying that their industry is being devastated by the current economic...
