I’ve always said to ‘write our own estimate.’ But recently, something came to my attention from an insurance rep and then I checked with my attorney: If the check has the shop’s name on it, my attorney said that makes the adjuster’s estimate a contract and all the methods, procedures and parts choices are to
Throughout my life, I’ve been blessed with several mentors, and Bill Laber was such a mentor to me throughout our 14-year friendship. Today, I was shocked to learn that he had passed away over the weekend. I remain dazed, angry, confused, deeply saddened and remorseful that I hadn’t seen him in person in more than
A new study by L. Craig Davis, a physicist at the University of Michigan at Ann Arbor, has revealed shocking news: Most drivers are idiots, and these idiots are the cause of most traffic jams. NO! I never would have guessed! I thought the oh-so-hard written exam for a temporary license would have weeded them
Insurers are writing for partial paint times on repaired panels, claiming it doesn’t take as long to apply color to part of a panel as it does to the whole panel. We all know this is bogus.
The overall objective of a process-centered enterprise is to eliminate “waste” in the business. In doing so, you can more effectively deliver what customers want — and reduce your costs.
After a short period of kowtowing to insurers, we came to our senses and realized that if we want our DRPs, insurers need to respect us. Enter: our “house rules.” Part 2 of a year-long series.
Collision repair consolidators seem focused on customer service as opposed to offering insurance companies even lower repair costs. They’re also concentrated on honing their operations to a razor sharp state of efficiency (which, incidentally, will lower repair costs).
Making a let-down panel doesn’t solve the problem of matching tricoat pearl color. There’s got to be a better way – and there is: an invisible foundation-coat repair. If an automotive painter were asked what he did for a living, it would be fair for him to say that he’s a master illusionist. Citizen Jane