Tracking Lean Performance and Productivity
Most businesses track performance with accounting system financials. But body shops aren’t typical businesses. For us, the key number to know is the amount of resources required to produce a specific amount of value.
How to Acquire and Retain Collision Shop Customers
Insurers can steer customers to their preferred shops, but we can steer them too. Copy what they do and you’ll be well on your way to regaining control of your customers.
Fitting the Rear Bumper Cover on 2010 Ford Mustangs
Your technician is installing a brand-new OEM rear bumper cover on a 2010 Ford Mustang but is struggling to properly fit the cover to the quarter panel. He or she has spent several frustrating hours trying to make sure the fit is acceptable and will pass final inspection. Upon completion, you find that the new
PUBLISHER’S PERSPECTIVE: You Want It, We Got It
Those of us here at BodyShop Business work on a daily basis to bring you the information you require to stay up-to-date in the collision repair industry. Whether it’s breaking news on www.bodyshopbusiness.com or a feature article in the magazine on how to maximize profits in your shop, it’s always our intent to give you,
EDITOR’S NOTES: A Training Timeout
The first thing that surprised me as the woman introduced all of us in the room was how many different industries were represented. Here I thought I would be surrounded by collision repairers. It about blew me over that people from the banking, media and recreation industries had come to seek marketing, sales and operation
Why You Should Replace Hand Sanding with Power Sanding
Power sanders are much faster than hand sanding, and fast is the name of the game in collision repair. So stop hand sanding and learn to love the “bomb.”
